Community Connect Portal - Request an Inspection
Purpose Statement
To explain how Community Connect users can request an inspection through their account. This feature enables property owners, business owners, and other authorized users to submit inspection requests directly to the fire department, streamlining the inspection scheduling process and reducing manual coordination between the community and department personnel.
Background Information
The Community Connect inspection request feature provides a self-service portal for community members to submit inspection requests directly to the fire department. This digital process replaces phone calls and in-person visits, improving efficiency for both requestors and department staff. Common use cases include fire safety inspections, occupancy permits, sprinkler system testing, and pre-construction plan reviews. Users must have an active Community Connect account with appropriate permissions to access this functionality.
Required Permissions
- Active Community Connect user account
Video
Step-by-Step Guide
1. Log into your Community Connect account using your credentials.
2. Locate and navigate to the "Request Inspections" block on your dashboard and click on the "Request Inspection" button.
3. Confirm that the Address and Application Received Date have pre-populated correctly.
4. Select the type of inspection you would like to request from the drop-down menu.
5. Add any additional notes or special instructions in the notes section.
6. Click on "Add" to submit your inspection request.
7. View requested Inspection status with the Request Inspections tile.
Best Practices
- Verify property information before submitting to ensure accuracy
- Provide detailed notes about specific areas of concern or special access requirements
- Submit requests during business hours when possible, for faster processing
- Allow adequate lead time for scheduling, especially during peak inspection periods
- Include contact information in notes if different from account holder
- Review confirmation details after submission to ensure all information is correct
Troubleshooting & FAQs
Q: What if my address doesn't pre-populate correctly?
A: Contact your fire department's administrative office to verify your property is correctly associated with your Community Connect account.
Q: How long does it take for my inspection request to be processed?
A: Processing times vary by department and inspection type. You will receive confirmation and scheduling information via your Community Connect account.
Q: Can I request multiple inspection types at once?
A: Each inspection type requires a separate request. Submit individual requests for each type of inspection needed.
Q: What if I need to cancel or reschedule my inspection?
A: Contact the fire department directly or check your Community Connect account for available modification options.
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