Purpose Statement

This feature allows Community Connect and High Hazard users to view their submitted burn permit applications and access associated invoices. It ensures transparency, enables users to review application details, and provides a streamlined path to complete payment if not already made.

Background Information

Permits are essential for regulating open burning activities and ensuring compliance with local fire safety standards. Previously, users could submit applications but lacked visibility into their submitted data and payment status. This enhancement introduces a view-only interface for submitted applications and integrates invoice access, improving user experience and reducing administrative follow-up.

Common use cases:

1. Reviewing submitted application details
2. Verifying invoice status
3. Completing payment for unpaid invoices

Prerequisites:

1. User must have submitted a burn permit application via Community Connect or High Hazard portal

Required Permissions

Users must have access to the Community Connect or High Hazard portal with permissions to:

1. View submitted burn permit applications
2. Access linked invoice data

Video

Step-by-Step Guide

1. Click on Community Connect.

2. Click on Users.

3. Click on New User.

4. Select User Type. Community Connect users are designated as Community Connect for Residential use and High Hazard Community Connect for Businesses.

5. Establish Email and Password. (Required fields).

6. Include Name and Phone for user. (Required).

7. Identify Property Address. This will pull from your occupancy records.

​

​

​

8. Select to make user "Active" and to "Send credentials to user".

​

​

​

​

9. When all required fields are satisfied click on "Create".

​

Best Practices

Always verify invoice status before printing or submitting documentation to ensure accurate records. Encourage users to complete payment during the application process to avoid delays in permit processing. Use the eye icon to confirm application accuracy before contacting support for assistance.

Do's:

• Use the invoice link for direct payment access
• Review all fields thoroughly before printing documentation
• Verify payment status before submitting permits to other agencies

Don'ts:

• Attempt to edit fields in the view-only modal (editing is not available)
• Ignore unpaid invoices when payment options are readily available
• Print permits without confirming current payment status

Troubleshooting & FAQs

Q: What if the invoice link is missing or broken? A: Contact support or check if the invoice was properly generated during application submission. This may indicate a system issue that requires administrative assistance.

Q: Can I edit my submitted application? A: No. The view modal is read-only. For changes to submitted applications, contact your local fire department directly.

Q: Why don't I see the eye icon next to my permit? A: Ensure you're logged in with the correct user role and that the permit has been properly submitted. If the issue persists, verify your portal permissions.

Q: How long does it take for payment status to update after completing payment? A: Payment status typically updates within a few minutes, but may take up to 24 hours during high-volume periods.

Q: Can I access invoices for permits submitted by other users in my organization? A: Invoice access is typically restricted to the user who submitted the application. Contact your administrator for organization-wide invoice management options.