Community Connect: Adding a New User

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Purpose Statement

This article outlines how to add a new user to the Community Connect module within First Due. This process allows administrators to quickly create user accounts and provide secure access to Community Connect features. Adding users ensures the right stakeholders—such as public safety partners or department personnel—can collaborate using accurate, real-time information.

Background Information

Community Connect is a platform designed to engage the community, allow citizens to provide critical property and resident information, and support Fire/EMS operations with reliable pre-incident data. Administrators may need to add users such as agency partners, Community Risk Reduction personnel, or support staff to manage submitted data or reports.

Step-by-Step Guide

1. Navigate to the Community Connect Module.

2. Click on Users.

This opens a list of all existing Community Connect users

3. Click on New User.

Community Connect users are designated as Community Connect for Residential use and High Hazard Community Connect for Businesses

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7. Identify Property Address. This will pull from your occupancy records.

8. Set User Status and Notifications

• Toggle Active to enable or disable the account.
• Check Send Credentials to User if you want them to receive login details via email.
  

• The new user will now appear in the list with the selected settings applied

Best Practices

• ✅ Use valid, unique email addresses for each user
• ✅ Encourage use of secure, strong passwords
• ❌ Avoid using shared email accounts to ensure accountability
• ✅ Keep the "Send Credentials" option checked for easier onboarding
• ❌ Don’t assign administrative roles unless necessary for their duties

Troubleshooting & FAQs

Q: I can't see the 'New User' button. Why?
A: Confirm you have Admin permissions and access to the Community Connect module.

Q: What if the user didn’t receive their credentials?
A: Check spam/junk folders and confirm that "Send Credentials to User" was selected before saving.

Q: Can I deactivate a user later?
A: Yes. You can toggle their active status from the user list at any time.