Community Connect - Users - Managing User Passwords
Purpose Statement
Learn how Fire Department administrators can manually reset passwords for Community Connect user accounts, including both commercial and residential users. This administrative function ensures users can regain access to their accounts when they experience login issues or forget their credentials.
Background Information
Password reset functionality is an essential administrative tool for maintaining user access to Community Connect services. Fire Department staff may need to manually reset passwords when users are locked out of their accounts, have forgotten their credentials, or when security protocols require password updates. This process applies to all user types including residential property owners (CC Users) and commercial business accounts (HH Users). Proper password management helps maintain system security while ensuring uninterrupted access to department services.
Required Permissions
- Fire Department administrative access to Community Connect system
- User management permissions within Community Connect
- Password reset capabilities for user accounts
- Access to Community Connect Users directory
Video
Step-by-Step Guide
1. Click on Community Connect.
2. Click on Users.
3. Utilize filters to find the User you are attempting to assist with password reset.
4. Once you locate the user click on the "Pencil" icon to Update User.
5. This will open up a "Update User" modal. Locate Password field and enter new password.
6. Once updates have been made to password click on "Save".
7. You will be directed back to User list and a confirmation will appear.
Best Practices
- Use secure temporary passwords that meet system requirements and encourage users to change them immediately
- Document password resets for security audit trails and user support tracking
- Communicate directly with users to confirm their identity before resetting passwords
- Provide clear instructions to users about changing their temporary password after reset
- Follow department security protocols for password complexity and user verification
- Reference related articles such as "Community Connect - Users Resetting Passwords" to help users update their credentials
Troubleshooting & FAQs
Q: What should I do after resetting a user's password?
A: Direct the user to the "Community Connect Portal - Users Resetting Passwords" article to guide them through changing their temporary password to a personal one.
Q: What if I can't locate a user's account through the search function?
A: Try searching with different criteria such as partial names, email addresses, or property information. Verify the user has an active account in the system.
Q: Are there password requirements I should follow when creating temporary passwords?
A: Follow your department's established password policies for complexity, length, and character requirements.
Q: How do I verify the identity of someone requesting a password reset?
A: Follow department protocols for user verification, which may include confirming personal information, property details, or requiring in-person identification.
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