Community Connect: Smoke Alarm Request

Community Connect: Smoke Alarm Request


Purpose Statement

The Smoke Alarm Request feature in Community Connect enables fire departments to efficiently manage and track smoke alarm installation, maintenance, and inspection requests from community members. This tool streamlines the process of scheduling and documenting smoke alarm services, ensuring proper fire prevention compliance and enhanced community safety.

Background Information

Community Connect Smoke Alarm Request system provides a centralized platform for managing all smoke alarm-related services within your jurisdiction. This feature supports various request types including installations, battery replacements, unit replacements, and inspections. The system integrates with your agency's workflow to ensure proper assignment, tracking, and completion of all smoke alarm services while maintaining detailed records for compliance and reporting purposes.

Required Permissions

To create and manage Smoke Alarm Requests, users must have the following permissions:

  1. Community Connect Module Access
  2. Fire Prevention Write Permissions
  3. Smoke Alarm Request Create/Edit Access
  4. Team Assignment Permissions (if assigning to teams)

Video





Step-by-Step Guide


1. Navigate to Community Connect on the module stack and select Smoke Alarm List from the drop-down menu.


Navigate to Community Connect on the module stack and select Smoke Alarm List from the drop-down menu.



2. Click on Create New.


Click on Create New.



3. As you start typing in the address it should pre-populate the full address. Select it to fill the remainer of the address in.


As you start typing in the address it should filter and the full address should appear. Select it to fill the remainer of the address in.



4. Select a Request Type from the drop-down menu.
Notes
This list can be configured to show only services offered in your community.
Info
The options are:
  1. Installation
  2. Battery
  3. Replacement
  4. Inspection


Select a Request Type from the drop-down menu.



5. Choose the current status of the request. Community Connect submissions automatically default to "Requested," while manual entries can be set to "Scheduled" if creating the appointment simultaneously.

Info
Available Options are:
  1. Requested (automatically set for Community Connect Submissions)
  2. Reviewed
  3. Scheduled
  4. Completed
  5. Rescheduled
  6. Canceled


Choose a status. If the request comes in from Community Connect, the status will be set to Requested automatically. Since this request is being entered manually it was also scheduled at the same time.



6. Use the date fields to enter in any applicable dates for this Smoke Alarm Request.






7. Add any helpful comments in the Comments section.


Add any helpful comments in the Comments section.



8. Decide if this request will be assigned to a User in your agency or a Team.

Info
Teams are built in the Admin Module under Fire Prevention Teams.


Decide if this request will be assigned to a User in your agency or a Team.



9. Once you decide if it will be assigned to a User or a Team, select the appropriate person or team from the drop-down menu.


Once you decide if it will be assigned to a User or a Team, select the appropriate person or team from the drop-down menu.



10. Click on Save to finish and submit the request.


Click on Save to finish and submit the request.















Best Practices


  1. Always verify the property address accuracy before saving the request
  2. Include specific details in the comments section about access instructions, contact preferences, or special circumstances
  3. Use appropriate request types to ensure proper resource allocation and scheduling
  4. Assign requests to teams when multiple personnel may be involved or when scheduling flexibility is needed
  5. Set realistic timeframes in date fields to manage community expectations
  6. Review all fields before saving to prevent data entry errors that could delay service

Troubleshooting & FAQs

Q: The address isn't auto-populating when I type. What should I do?
A: Verify you're typing the complete street number and name. If the address still doesn't appear, it may not exist in your property database and will need to be entered manually.

Q: Can I change the request type after saving?
A: Yes, requests can be edited by users with appropriate permissions. Access the saved request and modify the request type as needed.

Q: What's the difference between assigning to a user versus a team?
A: User assignments create individual accountability, while team assignments allow for flexible scheduling among multiple qualified personnel.

Q: How do I know if someone submitted a request through Community Connect versus manual entry?
A: Community Connect submissions automatically set the status to "Requested," while manual entries can be set to any status including "Scheduled."


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