Community Connect- Field Management - Smoke Alarm Request Types

Community Connect- Field Management - Smoke Alarm Request Types

Purpose Statement

This article explains how to configure and manage the Request Type field for Smoke Alarm Requests through Field Management. This centralized approach gives administrators consistent control over field properties, visibility, and configuration across Community Connect modules, ensuring standardized data collection for smoke alarm service requests.

Background Information

The Request Type field is a core component of the Smoke Alarm Request system that categorizes the nature of each service request. This field has been migrated to Field Management to provide administrators with centralized control—aligning the Smoke Alarm module with other Community Connect modules that use the Field Management system.

What This Means:
  1. Administrators can now modify the Request Type field properties (label, options, visibility) from a single location
  2. Field configuration is consistent with other Community Connect modules
  3. No new functionality is added—this is a migration of existing field control
  4. All historical smoke alarm request data is preserved
Common Use Cases:
  1. Customizing request type labels to match department terminology
  2. Managing which request types are available to residents
  3. Ensuring consistent data collection across all smoke alarm service requests
  4. Maintaining compliance with local fire prevention programs

Required Permissions

To manage the Request Type field in Field Management, users must have:
  1. Admin access to Field Management
  2. Permissions to modify Community Connect module fields
  3. Role-based access to configure Enhanced capability fields

Video




Step-by-Step Guide


1. Click on Admin.


Click on Admin.



2. Click on Field Management.


Click on Field Management.



3. Select Field Name Filter and type in "Request Type".






4. Click on Apply.


Click on Apply.



5. Click on edit pencil icon.


Click on edit pencil icon.



6. This will open up "Request Type" Edit Field Modal.






7. Modify existing dropdown options to align with your department's terminology and naming conventions.


Edit existing Line Items to best fit the nomenclatures in your department.



8. Click on Add to create new Line Items for Smoke Alarm Program.


Click on Add to create new Line Items for Smoke Alarm Program.



9. Add new List item and click on Save.


Add new List item and click on Save



10. Click on Community Connect.


Click on Community Connect.



11. Click on Users.


Click on Users



12. Click on "Community Connect" Icon.






13. Locate Smoke Alarm tile and select "Add Request".






14. Fill out required information and select new Line item created for Smoke Alarm Request Type.


Select new Line Item created for Request Type.


Best Practices

DO:
  1. Review all existing smoke alarm requests before making significant changes to dropdown options
  2. Test field label changes in a staging environment first if available
  3. Keep dropdown options clear and mutually exclusive (avoid overlapping categories)
  4. Maintain the required status to ensure data quality
  5. Document any customizations made to default options for future reference
  6. Use consistent terminology across all Community Connect modules
DON'T:
  1. Don't remove dropdown options that are actively used in existing requests—this can cause data display issues
  2. Avoid creating too many request type options—keep the list focused and practical
  3. Don't change the field type from Dropdown to another type—this will break existing functionality
  4. Don't hide the field if it's essential for your smoke alarm program compliance

Troubleshooting & FAQs

Q: I don't see the Request Type Field in Field Management—where is it?
A: Ensure you're viewing the Community Connect module in Field Management. The field is categorized under "Enhanced" capability. Use the search function if needed.

Q: I changed the field label, but it's not updating in the form—why?
A: Clear your browser cache and refresh the page. Changes should reflect immediately. If the issue persists, verify you clicked "Save" after making changes.

Q: Can I remove one of the default Request Type options?
A: Yes, but verify no existing smoke alarm requests use that option first. Removing an active option may cause display issues in historical records.

Q: Can I change the order of the dropdown options?
A: Yes, you can reorder options in the Single Select Items section. However, note that options display alphabetically in filters and when displaying field values in list views.


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