Community Connect- Users - Address Verification
Purpose Statement
Learn how Fire Department users can verify the addresses of their Community Connect users. This process ensures accurate location data for community members within your service area and maintains data integrity for emergency response planning.
Background Information
Community Connect allows residents and businesses to register with their local fire department, providing critical information for emergency response. When users register, their addresses require verification by fire department personnel to ensure accuracy and confirm they fall within the department's service jurisdiction. The address verification system flags new registrations for review and provides administrators with tools to approve or deny address submissions.
Required Permissions
Users must have the following permissions to verify Community Connect addresses:
- Community Connect Access - Ability to access the Community Connect module
- User Management - Permission to view and edit community user profiles
- Address Verification - Authority to approve or deny address submissions
Video
Step-by-Step Guide
1. Click on Community Connect.
2. Click on Users.
3. Utilize filters to view Community Connect Users that need address verification.
4. Click on Apply to filter list down.
5. Click on pencil icon to update User Profile.
6. This will open up User Update modal where you can either verify or not approve the new user and location.
Both actions will prompt an email to the user with the outcome.
7. Click on Save to update the location.
Best Practices
Do:
- Verify addresses against official mapping systems or local knowledge
- Review the complete user profile for consistency
- Process address verifications promptly to avoid delays for community members
- Document any issues or concerns in user notes
Don't:
- Approve addresses outside your service jurisdiction
- Rush through verifications without proper review
- Approve incomplete or obviously incorrect addresses
Tips:
- Use the advanced search filters to manage your workload efficiently
- Cross-reference questionable addresses with mapping software
- Contact users directly if address information is unclear or incomplete
Troubleshooting & FAQs
Q: What happens when I mark an address as "Not Approved"?
A: The user will be notified that their address needs correction and must resubmit with accurate information.
Q: How often should I check for addresses needing review?
A: Check regularly based on your department's community engagement levels. Weekly reviews are recommended for active communities.
Q: Can I edit the address information myself instead of rejecting it?
A: It's best practice to have users correct their own information to ensure accuracy and maintain data ownership.
Q: What if an address is on the border between jurisdictions?
A: Consult your department's jurisdiction maps or contact neighboring departments to clarify service boundaries.
Q: The yellow triangle isn't showing up. What does this mean?
A: The address may have already been processed, or the filter settings may need adjustment. Clear filters and reapply to refresh the view.
Related Articles
Community Connect - Users - Ownership Status
Purpose Statement This article explains how to review, approve, deny, or revert ownership status for Community Connect users. This process ensures property ownership records are accurate, verified, and aligned with organizational protocols. Video ...Community Connect - Users - Adding a New User
Purpose Statement This article outlines how to add a new user to the Community Connect module within First Due. This process allows administrators to quickly create user accounts and provide secure access to Community Connect features. Adding users ...Community Connect - Users - Managing User Passwords
Purpose Statement Learn how Fire Department administrators can manually reset passwords for Community Connect user accounts, including both commercial and residential users. This administrative function ensures users can regain access to their ...Community Connect Portal - View Permit Details
Purpose Statement This feature allows Community Connect and High Hazard users to view their submitted burn permit applications and access associated invoices. It ensures transparency, enables users to review application details, and provides a ...Community Connect - Users - Ownership Status Notifications
Purpose Statement This feature allows Fire Department Administrators to configure which users or teams receive email notifications when a Community Connect user submits an ownership request for a property that already has an existing owner. It ...