Community Connect - Users - Ownership Status

Community Connect - Users - Ownership Status

​Purpose Statement

This article explains how to review, approve, deny, or revert ownership status for Community Connect users. This process ensures property ownership records are accurate, verified, and aligned with organizational protocols.

Background Information

Community Connect allows residents to associate themselves with specific addresses. Sometimes, ownership claims need to be reviewed due to appeals, submitted evidence, or administrative oversight. Reviewing ownership ensures proper association of property data with verified residents, which supports operational readiness, compliance, and accurate reporting.

Required Permissions

To perform ownership reviews and changes, users must have:

  • Admin access to the Community Connect module
  • Permissions to review user accounts
  • Role-based access to edit ownership history and approve/deny claims

Check under Permissions Manager to ensure appropriate access is assigned.

Video


Step-by-Step Guide

​
1. Click on Community Connect and scroll down to click on Users.


Click on Community Connect and scroll down to click on Users



2. Click on Expand arrow to open up advanced filters.


Click on Expand arrow to open up advanced filters.



3. Filter by Ownership Status. Select "Pending Review" & "Ownership Approved".





4. Click on Apply.


Click on Apply.



5. You will now see a list of Users that either need to be approved or have had recent ownership approved.
Click on "pencil" icon to edit user account.





6. Review Transfer History.
  • Current ownership appears at the top
  • Previous owners are listed chronologically below

Transfer History shows us the current owner at the top of the list and any previous owners are listed below.



7. Approve or Deny Ownership Request
  • If status is Pending Review, you may:
    • View appeal reason
    • Review uploaded evidence
    • Click Approve or Deny





8. Revert Approved Ownership Transfer.
  • For approved cases, click the checkmark next to the correct owner.




9. A Deny Address Association window will appear.
  • Enter a denial reason and click "Confirm Deny"




Best Practices

  • ✅ Always review submitted evidence before approving
  • ✅ Use denial reasons clearly to maintain transparency
  • ❌ Avoid making changes without understanding the appeal history
  • ✅ Document any manual overrides for auditing purposes

Troubleshooting & FAQs

Q: I don’t see the filter options—where are they?
A: Click the expand arrow next to the search bar to display advanced filters.

Q: Can a denied user resubmit a claim?
A: Yes, if allowed by department policy.

Q: Will users be notified of ownership denial?
A: Yes, if notification preferences are configured appropriately.

Additional Considerations

Use Case Examples
  • Residents submit new ownership proof for fire preplan accuracy
  • Admins correct misassigned occupancy claims based on service history
  • Staff verify transfers from previous owners during multi-resident dwellings
Compliance & Security
  • Maintain audit logs for ownership approvals and denials
  • Ensure data integrity for dispatching and response plans


    • Related Articles

    • Community Connect- Users - Address Verification

      Purpose Statement Learn how Fire Department users can verify the addresses of their Community Connect users. This process ensures accurate location data for community members within your service area and maintains data integrity for emergency ...

    • Community Connect - Users - Manage User Accounts

      Purpose Statement This article provides a comprehensive guide to managing user accounts within Community Connect, First Due's platform for engaging with residential community members (CC Users) and business owners (HH Users). By mastering these user ...

    • Community Connect - Users - Ownership Status Notifications

      Purpose Statement This feature allows Fire Department Administrators to configure which users or teams receive email notifications when a Community Connect user submits an ownership request for a property that already has an existing owner. It ...

    • Community Connect - Users - Adding a New User

      Purpose Statement This article outlines how to add a new user to the Community Connect module within First Due. This process allows administrators to quickly create user accounts and provide secure access to Community Connect features. Adding users ...

    • Community Connect Portal - View Permit Details

      Purpose Statement This feature allows Community Connect and High Hazard users to view their submitted burn permit applications and access associated invoices. It ensures transparency, enables users to review application details, and provides a ...