Background Information

Community Connect allows residents to associate themselves with specific addresses. Sometimes, ownership claims need to be reviewed due to appeals, submitted evidence, or administrative oversight. Reviewing ownership ensures proper association of property data with verified residents, which supports operational readiness, compliance, and accurate reporting.

Required Permissions

To perform ownership reviews and changes, users must have:

• Admin access to the Community Connect module
• Permissions to review user accounts
  
• Role-based access to edit ownership history and approve/deny claims

Check under Permissions Manager to ensure appropriate access is assigned.

Step-by-Step Guide

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1. Click on Community Connect and scroll down to click on Users.

2. Click on Expand arrow to open up advanced filters.

3. Filter by Ownership Status. Select "Pending Review" & "Ownership Approved".

4. Click on Apply.

5. You will now see a list of Users that either need to be approved or have had recent ownership approved.

Click on "pencil" icon to edit user account.

6. Review Transfer History.

• Current ownership appears at the top
• Previous owners are listed chronologically below

7. Approve or Deny Ownership Request

• If status is Pending Review, you may:
  • View appeal reason
  • Review uploaded evidence
  • Click Approve or Deny

8. Revert Approved Ownership Transfer.

• For approved cases, click the checkmark next to the correct owner.

9. A Deny Address Association window will appear.

• Enter a denial reason and click "Confirm Deny"

Best Practices

• ✅ Always review submitted evidence before approving
• ✅ Use denial reasons clearly to maintain transparency
• ❌ Avoid making changes without understanding the appeal history
• ✅ Document any manual overrides for auditing purposes

Troubleshooting & FAQs

Q: I don’t see the filter options—where are they?
A: Click the expand arrow next to the search bar to display advanced filters.

Q: Can a denied user resubmit a claim?
A: Yes, if allowed by department policy.

Q: Will users be notified of ownership denial?
A: Yes, if notification preferences are configured appropriately.

Additional Considerations

• Residents submit new ownership proof for fire preplan accuracy
• Admins correct misassigned occupancy claims based on service history
• Staff verify transfers from previous owners during multi-resident dwellings

• Maintain audit logs for ownership approvals and denials
• Ensure data integrity for dispatching and response plans