Purpose Statement

This article explains how to view, search, and manage burn permits submitted through the Community Connect module. It helps users efficiently track permit activity, ensure compliance, and take action on permits as needed.

Background Information

Community Connect allows residents to request burn permits directly through the platform. These permits are then accessible to department personnel for review, approval, tracking, and enforcement. Managing burn permits centrally improves visibility into community activity, supports compliance checks, and enables quick operational response when needed.

Common use cases include:

• Reviewing pending or active burn permits
• Conducting compliance checks at permitted locations
• Accessing related property and pre-plan data
• Exporting permit data for reporting or recordkeeping

Required Permissions

Users may need the following permissions:

• Access to the Community Connect module
• View access to Burn Permits
• Edit permissions for modifying permits
• Delete permissions (if removing permits is required)
• Export/download permissions for reporting functionality

Permission levels are typically assigned by an administrator.

Video

Step-by-Step Guide
 

1. Navigate to Burn Permits

1. Open the Module Stack
2. Select Community Connect

3. Click on Burn Permits

   

2. View Permit List

1. Upon entering, you will see a list of all burn permits submitted by your community through Community Connect
2. Each entry displays key details such as:
   • Permit ID
   • Address
   • Permit type
   • Status
   • Relevant dates

3. Use Search and Filters

1. Locate the Search Field at the top of the page
2. Enter search criteria such as:
   • Permit ID
   • Address
   • Permit type
   • Status (e.g., Pending, Active)
   • Issue, start, or expiration dates

3. Click Search to apply filters

   

4. Access Permit Location via Responder Map

1. Click the hyperlinked address within a permit record
2. This opens the Responder Map, where you can:
   • View location activity
   • Access the property dashboard
   • View or edit pre-plans

   • Initiate inspections

     

5. Manage Individual Permits

1. Navigate to the Actions Column on the right side of a permit
2. Select from the following options:
   • Print the permit
   • Edit permit details

   • Delete the permit (if permissions allow)

     

6. Export or Download Permit Data

1. Use the Download option to save individual permit records

2. Use the Export function to extract broader permit data sets

   

7. Create a New Burn Permit

1. Select the option to Create New Permit

2. (For detailed steps, refer to the related article on creating burn permits)

   

Best Practices

• Regularly review active and pending permits to maintain compliance
• Use filters to quickly identify permits needing attention
• Leverage the Responder Map for situational awareness and inspections
• Ensure data accuracy when editing permits
• Limit delete access to authorized personnel only

Troubleshooting & FAQs

Q: Why are my search results not updating?
A: Ensure you click the Search button after entering criteria. Use Reset if needed.

Q: I cannot delete a permit. Why?
A: You likely do not have the required permissions. Contact your administrator.

Q: What should I do if a permit location looks incorrect?
A: Edit the permit details or verify the address through the Responder Map.

Q: Can I start an inspection from a permit?
A: Yes, by accessing the location through the Responder Map, you can initiate an inspection.