Notifications: Status Change by Permit Type

Purpose Statement

This feature allows administrators to control whether permit contacts receive email notifications when a permit status changes.

Agencies can independently manage notifications for standard permits and permits created through CC/HH/BP-originated workflows, providing greater control over permit communication.

Background Information

Permit status change notifications can be configured at the Permit Type level.

Two settings are available under Permit Type > Options:

Notify permit contact on status change — Controls notifications for standard permits.
Notify permit contact on status change (CC/HH/BP permits only) — Controls notifications specifically for permits created through CC/HH/BP.

These settings determine when permit contacts receive email notifications after a permit status changes.

Required Permissions

Users must have permission to:

View and edit Permit Types
Access the Options section within Permit Type configuration
Save administrative configuration changes related to permit behavior

Video

Step-by-Step Guide

1. Navigate to Permit Type Options

Navigate to the Permit Type configuration area.

Open the desired Permit Type and select the Options section.

2. Configure the General Notification Setting

Locate Notify permit contact on status change.

Default: OFF (NO)
When enabled, permit contacts receive an email when the status of a standard permit changes.

3. Configure the CC/HH/BP Notification Setting

Locate Notify permit contact on status change (CC/HH/BP permits only).

Default: ON (YES)
This setting applies specifically to permits created through CC/HH/BP.

4. Save the Configuration

Click Save to apply the notification settings to the Permit Type.

5. Verify Notification Behavior

Change the status of applicable permits and confirm that email notifications are sent according to the configured settings.

Test both standard permits and CC/HH/BP-originated permits, as applicable.

Best Practices

Review notification settings for each Permit Type to ensure the desired notification behavior is configured.
Test both standard and CC/HH/BP-originated permits after changing notification settings.
Configure notification behavior based on the communication needs of each Permit Type.
Inform applicable staff of notification configuration changes.
Verify settings before relying on automated status-change emails to communicate with permit contacts.

Troubleshooting & FAQs

Why is a permit contact still receiving emails when general notifications are disabled?

If the permit was created through CC/HH/BP, the CC/HH/BP-specific notification setting may still be enabled.

Why is a CC/HH/BP permit not sending an email?

Check Notify permit contact on status change (CC/HH/BP permits only). If this setting is disabled, an email may still be sent if the general notification setting is enabled.

What happens if both settings are enabled?

Permit contacts will receive status-change email notifications regardless of whether the permit is a standard permit or was created through CC/HH/BP.

What are the default values?

Notify permit contact on status change defaults to OFF (NO).

Notify permit contact on status change (CC/HH/BP permits only) defaults to ON (YES).

Use Case Examples

Standard Permit — General Notifications Disabled

A status change occurs on a standard permit.

Result: No email notification is sent to the permit contact.

Standard Permit — General Notifications Enabled