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Knowledge Center

Update Revoked Permit

Purpose Statement

The Update Revoked Permit feature allows administrators and permit managers to process reinstatement requests or close revoked permits within the system. This ensures departments can efficiently manage compliance workflows while maintaining a clear audit trail of all status changes.

Background Information

When a permit is revoked due to violations or non-compliance, it may later be eligible for reinstatement once corrective actions are completed. This workflow allows users to either:

  • Submit the permit for reinstatement review (leading to approval or denial)
  • Permanently close the permit if no further action will be taken

This structured process supports accurate documentation and ensures proper tracking of permit lifecycle changes.

Required Permissions

Users must have the following permissions:

  • Permit Editor or Permit Administrator
  • Permit Status Management access
  • Ability to add notes/comments to permits

Video
 

Step By Step Guide

  1. Locate the Revoked Permit
    • Navigate to the Permits module.
    • Filter or search to find the permit with a Revoked status.

       
  2. Open the Permit for Editing
    • Click the pencil icon on the right-hand side of the permit record.


       
  3. Select Reinstatement Submitted
    • On the permit screen, click Reinstatement Submitted to begin the reinstatement process.


       
  4. Add Notes (Optional) and Submit
    • Enter any relevant notes for the reinstatement request (optional).
    • Click Submit.


       
  5. Approve the Permit
    • Once returned to the permit workflow, click Approve.
    • Enter comments if needed (optional).
    • Click Submit.


       
  6. Verify Updated Status
    • Return to the main permit list.
    • Confirm the permit now displays as Active and Approved.

       

  7. Alternative Option: Close the Permit

    • From the permit screen, select Closed instead of reinstatement.
    • Submit a reason for closure.

    Note: Once a permit is closed, it cannot be reopened or edited.

     

Best Practices

  • Always document notes when submitting reinstatement requests for audit clarity
  • Verify all compliance issues are resolved before approving a permit
  • Use clear and concise comments when approving or closing permits
  • Avoid closing permits unless you are certain no further action is required

Troubleshooting & FAQs

Q: Why can’t I update a permit after closing it?
A: Closed permits are permanently locked to preserve data integrity.

Q: Are notes required when submitting reinstatement or approval?
A: No, notes and comments are optional but recommended for documentation.

Q: What happens after approval?
A: The permit status updates to Active and Approved, allowing normal workflow actions.

Common Issues:

  • Missing Edit Icon: Verify user permissions
  • Unable to Submit: Ensure required fields (if any) are completed
  • Status Not Updating: Refresh the page or contact support if the issue persists