Purpose Statement

The Smoke Alarm List within the Community Connect module enables departments to efficiently manage, track, and coordinate smoke alarm requests, inspections, and installations. This feature centralizes request data, improves scheduling efficiency, and enhances community risk reduction efforts.

Background Information

The Smoke Alarm List is a critical component of Community Connect, designed to support fire departments in managing citizen-submitted or internally generated smoke alarm requests. It provides visibility into request statuses, scheduling timelines, and assigned personnel.

Common use cases include:

• Managing community smoke alarm installation programs
• Tracking inspection and installation requests
• Coordinating team assignments and service dates
• Optimizing travel routes using mapping tools

This feature is especially valuable for prevention teams, inspectors, and administrators responsible for community outreach and compliance.

Required Permissions

To access and manage the Smoke Alarm List, users typically need:

• Community Connect Module Access
• View Permissions for Smoke Alarm Requests
• Edit Permissions for updating request details
• Scheduling Permissions (for assigning and managing service dates)
• Admin Permissions (for bulk actions, user/team management, and deletion)

Video

Step-by-Step Guide

Access the Smoke Alarm List

1. Navigate to Community Connect Module
    
2. Select Smoke Alarm List
   
   
    

Use Search and Filters

1. Locate the Search Bar in the upper-right corner
   
    
2. Enter an address (must exist in the system)
    
3. Apply filters such as:
   
    
   • Request Number
   • Request Type
     
      
   • Submitted Date (predefined or custom range)
   • Contact Name
   • Status
     
      
   • Assigned User or Team
   • Account Type (Community Connect or High Hazard)
   • Service-related date ranges (requested, scheduled, completed, canceled, etc.)
     
      
4. Click Apply to display filtered results
   

Customize List View

1. Sort columns in ascending or descending order
2. Drag and drop columns to rearrange layout
3. Click the address hyperlink to open the associated occupancy record
   

Manage Requests via Action Column

1. Select Edit to:
   
    
   • Update request details
     
      
   • Schedule or reschedule services
   • Assign or reassign users
   • Cancel or complete requests
     
      
2. Click Save after making changes
   
    
3. Use the Mapping Icon to:
   
    
   • View request location
     
      
   • Access pre-plan
   • Clone address
   • Start inspection
   • Delete request (if permitted)
     
      

Perform Bulk Actions

1. Use bulk selection tools to:
   
    
   • Delete multiple requests
   • Perform mass updates
     
     
      
   • Modify notifications
     
     
      
2. Create new requests using the New Request option
   
    
3. Manage users and teams (add, edit, delete)
   
    

Adjust Display & Export Data

1. Select visible columns using the column selector
   
   
   
    
2. Use the Mapping Tool to visualize multiple request locations
   
   
   
    
3. Adjust record display (20, 50, 100, or all)
   
   
    
4. Download the smoke alarm request list as needed

Best Practices

• Regularly update request statuses to maintain accurate records
• Use filters to quickly locate high-priority or overdue requests
• Leverage mapping tools to optimize daily inspection routes
• Customize columns to display only relevant operational data
• Always save changes after editing requests
• Limit bulk delete actions to avoid accidental data loss

Troubleshooting & FAQs

Q: Why isn’t an address appearing in search results?
A: Ensure the address exists in the system’s occupancy records.

Q: I can’t edit or delete a request—why?
A: Your user role may lack the necessary permissions. Contact your system administrator.

Q: Mapping feature isn’t showing options—what’s wrong?
A: Some features (e.g., delete, inspections) depend on your access level.

Q: Filters aren’t returning expected results
A: Double-check date ranges and ensure all filter criteria are correct before applying.

Q: Can I recover a deleted request?
A: This depends on system configuration—contact your administrator for recovery options.