Purpose Statement

This article explains how to configure notifications for smoke alarm requests submitted through Community Connect. Proper notification setup ensures that the appropriate personnel are alerted promptly, enabling timely response and improved community safety.

Background Information

Community Connect allows residents to request smoke alarms directly through the platform. Agencies can configure notification settings to ensure specific users or teams are alerted when these requests are submitted.

Managing these notifications helps streamline response workflows, improve service delivery, and ensure no requests are missed.

Required Permissions

To configure smoke alarm request notifications, users typically need:

• Access to the Community Connect module
• Permission to manage notification settings
• Administrative or supervisory-level access

Permission categories may include:

• Community Connect Management
• Notifications Configuration
• User/Team Management

Video

Step-by-Step Guide
 

1. Navigate to Smoke Alarm Requests

1. Log in to First Due
2. Go to the Community Connect module
3. Select Smoke Alarm List

2. Access Notification Settings

1. Click the blue Notification button

2. Review the list of users and/or teams currently receiving notifications

   

   

   
    

3. Add Users or Teams

1. Choose to add a User or Team
2. Click into the text box
3. Begin typing the name of the user or team
4. Select the correct option from the auto-complete list
5. Click Add

6. Click the blue Save button to apply updates

   

   
    

4. Remove Users or Teams

1. Locate the user or team in the notification list
2. Click the trash can icon next to their name
3. Select Confirm
4. Click Save to finalize removal

Best Practices

• Assign notifications to teams instead of individuals when possible to ensure coverage
• Regularly review notification lists to keep them up to date
• Verify that users added have correct contact information
• Avoid over-notifying by limiting recipients to relevant personnel
• Test notification workflows periodically to ensure proper delivery

Troubleshooting & FAQs

Q: Why am I not receiving smoke alarm notifications?
A: Confirm that you have been added to the notification list and that your contact details are correct.

Q: Why can’t I add users or teams?
A: You may not have the required permissions. Contact your system administrator.

Q: Do I need to save after making changes?
A: Yes, changes will not apply until you click the Save button.

Q: Can I add multiple users at once?
A: Users must be added individually, but teams can be used to notify multiple users at once.

Q: What happens if I remove a user?
A: They will no longer receive notifications for smoke alarm requests.