Purpose Statement

The Smoke Alarm Request feature in the Community Connect module allows departments to track, schedule, and manage smoke alarm services for residents. This ensures timely installation, inspection, and replacement of smoke alarms, improving community safety and compliance with fire prevention initiatives.

Background Information

Community Connect enables fire and EMS agencies to engage with residents by managing safety-related requests. The Smoke Alarm Request workflow supports common service types such as installations, battery inspections, replacements, and senior-specific programs.

This feature is typically used by prevention staff, administrative personnel, or field crews responsible for community risk reduction. Request types can be customized within the Admin module under Field Management.

Required Permissions

To create and manage smoke alarm requests, users should have:

• Access to the Community Connect module
• Permissions to view and create records within the Smoke Alarm List
• Optional: Permissions to assign users or teams
• Admin-level access for modifying request types in Field Management

Video

Step-by-Step Guide
 

1. Access Community Connect and Open Smoke Alarm List

1. Navigate to the top-left menu (First Due icon)
2. Scroll through the module stack
3. Select Community Connect

4. Locate and select Smoke Alarm List

   
    

2. Create a New Request

1. Click the Create New button

2. Enter the address for the request

    
    

3. Select Request Type

1. Choose from available options:
   • Battery Inspection
   • Installation
   • Replacement
   • Senior Smoke Alarm
2. (Optional) Additional types can be configured in:

   • Admin Module → Field Management

     
      

4. Set Request Details

1. Review or confirm the Submitted Date
2. Update the Status as needed
3. Select a status type from the dropdown:
   • Requested
   • Reviewed
   • Scheduled
   • Completed
   • Rescheduled
   • Cancelled
4. For new entries, select Scheduled if assigning immediately

5. Enter the Scheduled Date

    
    

5. Assign Resources

1. Assign the request to:
   • A specific user, or

   • A team

     

6. Add Comments (Optional)

1. Enter any relevant notes or instructions for the request

7. Save the Request

1. Click Save

2. The request will now appear in the Smoke Alarm Request List

   

Best Practices

• Always verify the address accuracy before saving
• Use clear and descriptive comments for field personnel
• Assign requests promptly to avoid delays in service
• Regularly update the status to reflect progress
• Standardize request types in Admin to maintain consistency

Troubleshooting & FAQs

Q: I don’t see the Community Connect module.
A: Verify your user role includes access permissions for Community Connect.

Q: Can I customize request types?
A: Yes, navigate to Admin → Field Management to add or modify request types.

Q: Why can’t I assign a user or team?
A: Ensure you have the appropriate permissions to assign resources.

Q: The request isn’t showing in the list after saving.
A: Refresh the page or confirm filters are not hiding the entry.