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Community Connect - Smoke Alarm Request Types

Purpose Statement

This article explains how administrators can customize smoke alarm request types within Field Management for Community Connect. This feature allows agencies to control how citizens request services such as installations, inspections, and battery replacements, improving data collection and aligning requests with department-specific programs.

Background Information

Community Connect enables residents to submit service requests directly to fire departments. Within the Smoke Alarm Program, departments may have unique terminology, priorities, or program requirements (e.g., senior-focused initiatives).

Field Management now provides the flexibility to:

  • Modify existing request type labels
  • Add new request parameters
  • Tailor request options to match community programs

This ensures more accurate data capture and better service prioritization.

Required Permissions

Users must have the following permissions:

  • Admin Module Access
  • Field Management Configuration Permissions
  • Community Connect User Management Access (for testing/verification)

Video

Step-by-Step Guide
 

Step 1: Navigate to Field Management

  1. Go to the Admin Module

  2. Select Field Management


     

Step 2: Locate Smoke Alarm Request Type

  1. Select Field Name Filter and type in "Request Type".
  2. Select 'Apply'


     

Step 3: Edit Request Type

  1. Click the Edit button

  2. Review existing options such as:
    • Battery
    • Inspection
    • Installiation
    • Replacement


Step 4: Customize Request Labels

  1. Modify existing labels as needed to align with your department's terminology

    • Example: Rename "Installation" to a department-specific term

  2. Save changes.



Step 5: Add New Parameters

  1. Add a new field or option within the request type
  2. Example:

    • Add a "Senior Smoke Alarm Program" option


       

  3. Use this to support targeted programs (e.g., senior prioritization)
     
  4. Click Save to apply updates



Step 6: Verify in Community Connect

  • Navigate to Community Connect then to Users


     

  • Select a user profile

  • Click on "Community Connect" Icon.

     

     

  • Once in Community Connect, locate Smoke Alarm tile and select "Add Request".



     

  • Fill out required information and select new Line item created for Smoke Alarm Request Type.
     



     

  • Click Save

Best Practices

  • Use clear, citizen-friendly language for request types
  • Align request options with active department programs
  • Avoid overly complex or redundant options
  • Regularly review request data to refine options
  • Test changes from the Community Connect user perspective

CC Field Management - Smoke Alarm Request Types FAQs

Issue: Updated request types are not visible in Community Connect

  • Ensure changes were saved successfully
  • Refresh the user session or browser
  • Verify correct request type was edited

Issue: Users are selecting incorrect request options

  • Review naming conventions for clarity
  • Simplify or consolidate options if needed

FAQ: Can I create multiple custom programs?
Yes, you can add multiple parameters to reflect different community initiatives.

FAQ: Will changes affect existing requests?
No, updates apply to new requests moving forward.