Purpose Statement
This article explains how to access and manage User Settings within the Web Responder module. User Settings allow individuals to update profile information, configure notification preferences, manage alerting behavior, and view personal records based on assigned permissions.
Background Information
User Settings in Web Responder are specific to the individual account and may vary depending on permissions configured by an administrator. These settings help ensure accurate contact information, consistent notification delivery, and proper configuration of responder workflows within the web platform.
Common use cases include:
Updating email, phone numbers, and profile images
Configuring responder and dispatch notifications
Managing alerting filters and saved views
Reviewing personnel records
Prerequisites:
Access to the Web Responder module
User logged into the First Due web platform
Required Permissions
- Admin>Account – Update: User can update their personal account settings
- Admin>Account - Update Dispatch Notification Settings: User can update the Dispatch Notification Setting for themselves and others in the department.
- Admin>User Preferences – Update: User can access the App Settings within the First Due App
Video
Step-by-Step Guide
1. Access Web Responder
Select the Main Menu> Response> Web Responder
2. Open Account Settings
Return to the Main Menu> Select Username> Then Select Account Settings
Important Note:
Some options may be locked or unavailable based on administrator permissions.
3. Manage Profile Information
Under the Settings section:
View or edit the Email Address
Select the pencil/edit icon if permitted
View or edit the Primary Phone Number
Used for incident messaging and scheduling notifications
View or edit the Inspector Phone Number
Used specifically for the Inspections module
Upload a Profile Picture
Select Upload
Choose an image file
Crop the image if desired or skip cropping
To delete a profile picture select the trash can icon
4. Add or Update Signature
Select the pencil icon next to Signature
Add a signature by:
Drawing with a mouse or touchscreen, or
Uploading a signature image
Select Confirm to save
Important Note:
Signatures are used in Incident Documentation, Assets, the Medication module, and other areas.
5. Configure Landing Page
Select Landing Page and then Choose the section to open automatically after login
This setting overrides the administrator default. For example: Selecting Responder Map always opens the responder map after login
6. Account Security Settings
Change your Password
Change or reset your PIN
7. Response Notification Options
Depending on department configuration, several notification sections may be available.
Response Options – Push Notifications
Toggle notifications Off to temporarily silence alerts from the Responder module
Set a date and time for notifications to automatically reenable and select Save
Edit the reenable time or toggle notifications On to restore alerts immediately
Dispatch Message Filter
Toggle on or off to show or hide CAD-generated dispatch messages
Family SMS Notifications
(Used primarily by volunteer or paid-call organizations)
Enter up to two contact names and phone numbers
Enable notifications using the toggle next to each contact
Contacts receive SMS messages when the user statuses En Route or clears status
8. Dispatch Turnout Settings
Enable All Dispatches to receive alerts for every dispatch
Disable All Dispatches to apply alert filters
Dispatch Units
Multi-select units to receive alerts for
Search or select from the list
Dispatch Incident Types
Multi-select incident types to receive alerts for
Search the list as needed
AND / OR Logic
OR: Alerts trigger if either selected units or incident types match
AND: Alerts trigger only when selected units are dispatched to selected incident types
9. Save and Manage Alerting Views
Select Save View
Enter a name for the alerting profile & select Save
Create multiple views if desired & use the ellipsis menu to switch between saved views
10. Messaging Notification Options
Configure how you receive notifications from the Messaging and Scheduling modules.
Available options:
Phone SMS
Email
Phone Call
Push Notifications
Delivered to the web platform notification center
Tip:
Select at least two methods, including Email, for reliability.
11. Scheduling Notification Options
If the Scheduling module is enabled, choose notification delivery for:
Time off
Signups
Trades
Off-roster requests
Work shifts
Important Notes:
App notifications support Time Off only
Web notification center supports Time Off and Trades
Select Save to apply changes
12. My Personnel Record
Select My Personnel Record
View personal information stored in the Personnel module
Important Note:
This section is read-only. Contact an administrator for edits.
Best Practices
Do’s
Keep profile and contact information up to date
Configure multiple notification methods
Save alerting views for different response scenarios
Don’ts
Do not leave the page without selecting Save
Do not disable notifications without understanding operational impact
Tips & Recommendations
Review User Settings after permission or role changes
Align alerting filters with response expectations
Periodically review saved views for relevance
Troubleshooting & FAQs
Q: Why can’t I edit certain fields?
A: Some fields are permission-based and controlled by an administrator.
Q: Why am I not receiving responder notifications?
A: Check Push Notifications, Dispatch Turnout Settings, and saved alerting views.
Q: Are changes applied immediately?
A: Yes, once Save is selected.