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Responder Setup: User & Unit Statusing

Purpose Statement

To explain how to set up and utilize Firefighter and Unit Statusing through the First Due Mobile App and Web Responder.

Statusing allows departments to track who is responding, who is available, responder locations, and capture incident times for First Due NEIRS reporting when CAD integration is unavailable.

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Important Note:

Important: Status changes performed in First Due do not populate to your agency’s CAD system.

Background Information

First Due Statusing supports multiple operational needs, including:

  • Tracking responder availability

  • Monitoring who is responding to incidents

  • Viewing responder location (when enabled)

  • Capturing unit response times for NEIRS reports

  • Supporting incident documentation when CAD data is unavailable

There are two statusing configurations:

Unit Response Mapping

  • Used for Unit-type user profiles only

  • Captures status changes specific to apparatus/units

  • Can populate times into First Due NEIRS reports

User Response Mapping

  • Used for individual firefighters or personnel

  • Tracks responder movements (e.g., To Station, To Scene, On Scene)

  • Can track responder location for a predetermined time when enabled

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Important Note:

Note: Functionality for populating status times into First Due ePCR is currently under development.

Required Permissions

Users must have:

  • Response Module – Access

  • Responder Setup – Access

  • Allow to Respond to Incidents (located in the Others permission bucket)

Permissions are managed under Admin > User Roles.

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Important Note:

 Important: Administrators can remove statusing access for specific Roles (e.g., non-riding members) by deselecting Allow to Respond to Incidents.

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Step-by-Step Guide

Configure Status Buttons

  • Navigate to Response > Responder Setup > Responder Status.

 

  • In the either the User or Unit Response Mapping section, select up to eight (8) status buttons from the dropdown menu.

 

 

Customize Status Terminology

  • Edit the displayed text fields to match your department’s terminology (e.g., En Route, Responding, On Scene, In Service).

Map Statuses to NEIRS Fields (Units Only)

  • If statusing will populate times into a First Due NEIRS report, select the appropriate NEIRS time fields for each status.

  • If no NEIRS mapping is needed, select "--" from the dropdown.

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Critical Alert:
Note: ePCR time population is not finalized or functional at this time.

 

 

Reorder or Remove Status Buttons

  • Use the three-line drag handle to rearrange status buttons.

  • Use the trash can icon to remove a status button.

  • Select Save to apply changes.

After saving, configured status buttons will appear within incident views in both the Mobile App and Web Responder.

 

Mobile App Customization Options

Users can configure additional statusing preferences:

  • Open the Mobile App Menu.

  • Select App Settings.

 

Available options:

  • Default Station
    Automatically routes the responder to a selected station when "To Station" is selected.

  • Auto Route to Call
    Automatically opens routing when "To Scene" is selected.

  • Share Location
    Allows the system to share the responder’s location for a predetermined period when selecting:

    • To Station

    • To Scene

When location sharing is enabled, the responder’s location will display on both the Mobile and Web Responder maps.

 

How Statusing Appears on Incidents

Within the incident:

  • A Status Log appears at the bottom of the dispatch.

  • Displays responders who have statused.

  • Shows each responder’s current status.

  • Maps can display responder locations (if enabled).

 

This visibility supports tactical decision-making such as:

  • Apparatus staffing verification

  • Identifying closest responders

  • Planning fire attack and ventilation priorities

  • Tracking personnel accountability

Best Practices

  • Limit statusing permissions to riding members only.

  • Standardize terminology across unit and user status buttons.

  • Map status buttons to NEIRS fields for accurate reporting.

  • Encourage responders to enable location sharing during active responses.

  • Regularly review status configurations for alignment with SOPs.

Troubleshooting & FAQs

Q: Why are status updates not appearing in CAD?
A: First Due statusing does not integrate with CAD. Status updates remain within First Due only.

Q: Why don’t I see status buttons in the Mobile App?
A: Confirm your Role includes Allow to Respond to Incidents.

Q: Why can’t I see responders on the map?
A: Ensure location sharing is enabled in App Settings and the responder has selected "To Station" or "To Scene."

Q: Are status times automatically added to NEIRS reports?
A: Only if mapped in Unit Response Mapping and properly configured.

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