Purpose Statement
Operational Change Awareness provides real-time incident update alerts in the First Due Responder App, helping responders stay informed when important incident details change.
This article explains how to configure Operational Change Awareness events, including enabling or disabling specific alerts and adjusting their severity tiers and associated colors.
Background Information
Operational Change Awareness helps responders maintain situational awareness by providing alerts when incident information is updated.
Administrators can customize which incident changes generate alerts and assign severity tiers and colors to distinguish between different types of updates.
The following incident changes can be configured:
Address Changed: The incident address has been updated.
Incident Type Changed: The incident classification or type has been modified.
Unit Added: A unit has been added to the incident.
Unit Removed: A unit has been removed from the incident.
Notes Updated: Incident notes have been modified.
Radio Channel Changed: The assigned incident radio channel has been updated.
These configurations allow departments to prioritize incident updates based on operational needs.
Required Permissions
Users must have appropriate permissions to access Responder Setup and modify Change Event Configuration.
Video
Step-by-Step Guide
Step 1: Navigate to Responder Setup
1. Click the First Due logo in the upper-left corner of the screen to open the navigation menu.
2. Scroll down to Response.
3. Select Responder Setup.
Step 2: Open Change Event Configuration
1. Within the Responder Setup menu, locate Change Event Configuration.
2. Click Change Event Configuration to open the event settings.
3. Review the available incident change events and their current configurations.
Step 3: Enable or Disable Incident Change Events
1. Locate the incident change event you want to configure.
2. Use the corresponding enable/disable control to activate or deactivate the event.
3. Repeat this process for any additional events you want to modify.
Step 4: Modify Event Severity Tiers and Colors
1. Locate the event you want to modify.
2. Click the severity tier or color dropdown associated with the event.
3. Select the desired severity tier or color from the available options.
4. Repeat these steps for additional events as needed.
Step 5: Save Configuration Changes
1. After modifying an event, locate the Save button in the upper-right corner of the screen.
2. The Save button will become highlighted when changes have been made.
3. Click Save to save your updated event configuration.
4. Repeat the process whenever additional configuration changes are needed.
Important: Changes must be saved using the Save button to retain the updated configuration.
Best Practices
- Prioritize Critical Changes: Assign appropriate severity tiers and colors to incident changes based on their operational importance.
- Maintain Consistency: Use a consistent severity tier and color scheme across incident change events to help responders quickly recognize different types of updates.
- Review Enabled Events: Ensure the events most relevant to your department's response operations are enabled.
- Minimize Unnecessary Alerts: Consider disabling events that do not provide meaningful operational value to reduce unnecessary notifications.
- Save All Changes: Always click Save after making configuration adjustments.
- Review Configurations Periodically: Revisit event settings as departmental procedures and operational needs change.
Troubleshooting & FAQs
Why can't I access Change Event Configuration?
Verify that your assigned role has the appropriate permissions to access Responder Setup and modify event configurations. Contact your First Due administrator if access is unavailable.
Why isn't the Save button highlighted?
The Save button becomes highlighted when a configuration change is made. Verify that you have modified an event setting.
Can I disable individual incident change events?
Yes. Each supported event can be enabled or disabled independently through Change Event Configuration.
Can different incident change events have different severity tiers or colors?
Yes. Each event can be configured with its own severity tier or color using the available dropdown options.
Which incident changes can be configured?
The available events covered in this article include Address Changed, Incident Type Changed, Unit Added, Unit Removed, Notes Updated, and Radio Channel Changed.
Do I need to save changes after modifying an event?
Yes. Click the Save button in the upper-right corner after making configuration changes.