Purpose Statement

This article explains how to view and interact with Incidents within the Web Responder module. The Incidents view provides access to dispatch details, mapping, navigation, unit status, hydrant data, and pre-plan information to support situational awareness and response coordination.

Background Information

The Incidents feature in Web Responder displays active dispatches received through CAD integration. Depending on permissions and department configuration, users may be able to view detailed incident information, perform unit statusing, navigate to incidents, and access pre-plan and occupancy data.

Common use cases include:

• Monitoring active incidents

• Reviewing dispatch and unit details

• Navigating to incident locations

• Accessing pre-plan and hydrant information

Prerequisites:

• Access to the Web Responder module

• User logged into the First Due web platform

Required Permissions

• Response>Allow to Respond to Incidents:  Allow user to Utilize response buttons
• Response>Dispatch Incident List:  User can read dispatch call notes. Grants user access to the dispatch incident list Menu. Grants User Read Update Create, delete functions to each dispatch within the dispatch incident list
• Response>Edit Occupancy Address:  Allow user to edit the occupancy address
• Response>Occupancy Record:  User can access the occupancy record
• Response>Read Dispatch Call Notes:  User can read the dispatch call notes
• Response>Show Weather Info on Size-Up page:  User can see weather alerts
• Pre-Planning> Admin> Show Pre-Plan link on Size-Up page : User can see the access Pre-Plan icon next to the occupancy address in the dashboard view.

Video

Step-by-Step Guide

1. Access Web Responder Incidents

• Select the Main Menu

• Select Response

• Select Responder View

2. View and Filter the Incident List

• Select the Incidents tab

• Enable the All Calls toggle to display all incidents or disable the toggle to display only incidents the user is alerted to

Each incident displays:

• Dispatch incident type

• Incident address

• Dispatched units

• Dispatch date and time

3. Receive Dispatch Notifications

• Ensure dispatch turnout settings are configured within user notification settings.

• When a qualifying dispatch is received:
  • A notification modal appears.
  • The user must choose one of the following:
    • Close — Remains on the current page.
    • View Dispatch — Opens the incident details screen in Web Responder.

4. Open Incident Details

In the Incident List Sidebar is:

A - Collapse and Close the Incident List Sidebar

B -  Toggle for displaying All Calls or Only Set Alert Calls

C - Refresh the Latest Incident List (With last updated time stamp)

D- Incident List

• Select an incident from the list

• Zoom in, zoom out, or pan around the map as needed

• If available and permitted:

• Select More to open the Dispatch Incident List

5. Review Dispatch Information

On the right side of the screen, dispatch details may include:

• Incident type

• Incident address

• Dispatch number

• Dispatch date and time

• Radio channel (if applicable)

6. Use Statusing Buttons

(Available if configured by an administrator)

Important considerations:

• Status buttons do not communicate directly with CAD

• Status times may populate the nearest incident documentation report

• Statusing can be used for responder tracking and situational awareness

Available actions may include:

• To Station

• To Scene

• Clear Status

Routing Behavior

• If a default station is configured in mobile app settings:

  • Selecting To Station routes the user to that station

• If no default station is set:

  • A station selection list appears

• Selecting To Scene updates the status log

Location Sharing

• When statused To Station or To Scene, the user’s location may appear on the map

• Duration is controlled by User Settings

7. Incident Details

• Displays the Incident details received from CAD. Select the Expand icon on any section to view information in a larger, centered window

8. View Building Story & Hydrants

Building Story

• Displays structural information imported from the Occupancy module

Hydrants

• Displays the five closest hydrants to the incident address

• Selecting a hydrant:

  • Highlights its location on the map

  • Displays main size, flow, and GPM (if available)

9. View Assigned Units & Status Log

• Assigned units display with color-coded status indicators

• A blue number badge shows the number of units assigned

• Expand the unit list for better visibility

Status Log

• Groups units by current status

• Updates automatically when status changes

Status Color Coding

• Blue: On station, in service, transport

• Green: On scene, arrived, EMS at drop

• Yellow: Responding, to station, traffic, to scene

• Red: Not available

• Gray/No Color: Available or not statused

10. Navigate to the Incident

• Select Calculate Route

• A static route snapshot from Google Maps displays on the map along with distance, estimated drive time, and turn-by-turn text directions

11. View Call History & Street View

• Call History

  • Displays prior incidents at the address

  • Includes responding units and CAD narrative

• Google Street View

  • Displays Street View imagery if available

  • Select the Back arrow to return to Incident Details

12. Use the Incident Dashboard

• Select Dashboard

• View pre-plan information associated with the occupancy

• Expand the dashboard for a larger view

Dashboard elements include:

• Occupancy type (primary or secondary)

• Building name and address

• Address selector for related occupancies

• List view for additional occupancies

• Edit Pre-Plan (pencil icon)

• View Occupancy Record (book icon)

Pre-Plan Alert Tiles

• Select a tile to view detailed information

• Scroll left or right to view additional tiles

Attachments

• Select attachments to view in a separate window

13. Access Occupancy Details

• Select Occupancy Details

• View extended occupancy information including:

  • Inspections

  • Assessor data

  • Full occupancy record

• Use the Back arrow to return to the incident

14. Additional Incident Actions

• Edit Pre-Plan

  • Opens the pre-plan editing screen (if permitted)

• Take Command

  • Initiates or joins an incident command board

  • Available only if the Command module is enabled

Best Practices

Do’s

• Review hydrant and building story data before arrival

• Use expanded panels for clearer visibility

• Monitor unit status colors for situational awareness

Don’ts

• Do not assume hydrant accessibility based on distance alone

• Do not expect statusing to update CAD automatically

Tips & Recommendations

• Coordinate Web Responder usage with mobile responders

• Train personnel on status color meanings

• Use the dashboard for quick pre-plan access

Troubleshooting & FAQs

Q: Why don’t I see statusing buttons?
A: Statusing must be configured by an administrator and enabled for your role.

Q: Why didn’t my route update automatically?
A: Web Responder routes are static snapshots and must be manually refreshed.

Q: Why are some incident details missing?
A: Displayed fields depend on CAD integration and user permissions.