Background Information

Password reset is a critical security feature that maintains account access while preserving system security. This process is commonly needed when users forget their passwords, change devices, or return from extended leave. The 24-hour reset link expiration ensures security while providing reasonable time for users to complete the process. This feature is particularly important for emergency services personnel who need reliable access to critical systems during incidents and routine operations.

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Step-by-Step Guide

Step 1: Access Password Reset Option

Navigate to the main First Due login screen and select "Forgot your password?" link located below the login fields.
 

Step 2: Submit Password Reset Request

1. Enter the email address associated with your First Due profile in the designated field
2. Select the Continue button to initiate the reset process

Step 3: Check Your Email

Monitor your email inbox for a password reset message from First Due. Check your spam/junk folder if the email doesn't appear in your primary inbox within a few minutes.
 

Step 4: Complete Password Reset

1. Select the reset link contained in the email you received
2. Note that the reset link is valid for 24 hours from the time it was sent
3. Enter your new password in the first password field
4. Confirm your new password by entering it again in the confirmation field
5. Select the Change password button to finalize the reset
    

Step 5: Return to Login

After successfully changing your password, you'll be redirected to the login screen where you can immediately access your account using your new credentials.

Best Practices

1. Create strong passwords that combine uppercase and lowercase letters, numbers, and special characters. 
    
2. Avoid using easily guessed information like names, dates, or common words. 
    
3. Consider using a password manager to generate and store secure passwords. 
    
4. Change passwords regularly and never share login credentials with others. 
    
5. If you don't receive the reset email within 10 minutes, check your spam folder or contact your system administrator to verify your email address is correctly configured in your profile.

Troubleshooting & FAQs

Q: I'm not receiving the password reset email 

A: Check your spam/junk folder first. If still not found, verify you're using the correct email address associated with your account. Contact your administrator if the issue persists.

Q: The reset link says it's expired 

A: Reset links are only valid for 24 hours. Return to the login screen and request a new password reset email.

Q: I'm getting an error when trying to set my new password 

A: Ensure your new password meets all security requirements (typically 8+ characters with mixed case, numbers, and symbols). Make sure both password fields match exactly.

Q: Can I reset someone else's password? 

A: Only users with administrator permissions can reset passwords for other users through the admin panel. Regular users can only reset their own passwords.