Purpose Statement

This article explains how to configure notification settings within the Hydrant module. Notifications ensure that designated users are alerted to important hydrant status changes and work order activity, improving response time, accountability, and operational awareness.

Background Information

The Hydrant module includes a configurable notification system that allows agencies to receive alerts for key events such as hydrant service status changes and work order updates. These notifications can be customized by event type and recipient, helping departments stay informed and maintain compliance with maintenance and inspection workflows.

Before configuring notifications, users must have access to the Hydrant module and appropriate administrative permissions.

Required Permissions

To configure Hydrant notifications, users should have:

• Hydrant Module Access

• System Configuration or Admin Permissions

• Notification Management Permissions (if configured separately)

Video

Step-by-Step Guide

Step 1: Access the Hydrant Module

1. Log into the system.

2. Navigate to the Hydrant Module from the main dashboard.

Step 2: Open Hydrant Setup

1. Within the Hydrant module, select Hydrant Setup.
   
   

Step 3: Navigate to Notifications

1. In the setup menu, click on the Notifications section.
   
   

Step 4: Configure General Email Preferences

1. Choose your preferred email option:

   • Use the default system email address (e.g., hydrant@firstdue.com), or

   • Enter your agency’s email address.
     
     
      

2. If using a custom email:

   • Input the email address.

   • Complete the verification process to confirm it is active.
     
     

Step 5: Configure Service Area Notifications

1. Locate Service Area Notifications.
   
   
   
    

2. Enable Notify Service Changes.
   
   
    
    

3. Add users who should be notified when a hydrant is placed:
   
   
    

   • In service

   • Out of service
      

Step 6: Configure Work Order Notifications

1. Locate the Work Order Notifications section.
   
   
    
    

2. Enable and configure the following options as needed:

   • Notify on Work Order Creation

     • Sends notifications when a new work order is created.
       
       
        

   • Notify on Work Order Status Change

     • Alerts users when a work order status is updated.
       
       
        

   • Notify on Work Order Resolution

     • Notifies users when a work order is completed or resolved.
       
       
        

   • Notify on Idle Work Orders

     • Sends alerts when a work order remains inactive for a specified time.
       
       
        

     • Set the custom idle time threshold as needed.
       
       

Best Practices

• Assign notifications only to relevant personnel to avoid alert fatigue.

• Use agency email addresses for better tracking and compliance.

• Regularly review notification recipients to ensure accuracy.

• Set reasonable idle time thresholds to avoid excessive alerts.

• Test notification settings after configuration to confirm delivery.

Troubleshooting & FAQs

Q: I’m not receiving notifications. What should I check?
A: Verify email settings, ensure your email is validated, and confirm you are added to the notification list.

Q: Can I use multiple email addresses?
A: This depends on system configuration; typically, a single verified sender email is used, but multiple recipients can be added.

Q: Why are users not being notified of work order updates?
A: Ensure the correct notification toggles are enabled and users are properly assigned.

Q: What happens if a work order is idle?
A: A notification is sent after the configured idle time threshold is exceeded.