Purpose Statement
This article provides step-by-step instructions for adding and updating EMS licensure information within an individual's Personnel Record in First Due. Maintaining accurate licensure information ensures personnel qualifications, certification levels, and employment details are properly documented and available for EMS incident reporting.
Background Information
The Licensure section of the Personnel Record allows departments to manage important EMS-related information, including personal details, educational background, National Registry information, employment information, immunization status, and professional certifications.
One of the most important components of this section is the Certification Level, which determines the individual's authorized level of practice within the organization.
Important: An individual must have a Certification Level assigned to appear as a licensed individual within First Due EMS Care Reports. Certification Levels can include traditional EMS certifications or a Student designation.
Required Permissions
Users must have appropriate permissions to access and edit Personnel Records within First Due.
The specific permission names and settings required to modify the Licensure section have not been verified.
If you cannot access or edit a Personnel Record, contact your First Due administrator to review your assigned permissions.
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Step-by-Step Guide
Step 1: Navigate to the Personnel List
Click the First Due logo to access the main navigation menu.
Select Personnel.
Click Personnel List.
Use the search functionality to locate the individual whose EMS licensure information needs to be updated.
Click the pencil icon associated with the individual to open their Personnel Record for editing.
Step 2: Access the Licensure Section
Within the individual's Personnel Record, navigate to the Licensure section.
Review the available fields for entering and updating EMS licensure information.
Step 3: Update Additional Contact Information
At the top of the Licensure section, locate the additional contact information fields.
Enter or update the following information as applicable:
Address Line 2
County
Other Phone
Other Email
To enter an additional phone number or email address, click Add next to the corresponding field.
Enter the requested information.
Step 4: Update Personal and Educational Information
Locate the personal and educational information fields.
Enter or update the following information as applicable:
Gender
Sex
Motor Vehicle License Type
Degree Subject
Field of Study
Foreign Language Ability
Highest Educational Degree
Step 5: Enter National Registry and Employment Information
Locate the National Registry information fields.
Enter the individual's applicable National Registry information.
Locate the Employment Information fields.
Enter or update the individual's employment information as applicable.
Step 6: Update Immunization Status
Scroll to the bottom of the Licensure section.
Locate the Immunization Status fields.
Enter or update the individual's applicable immunization information.
Step 7: Assign a Certification Level
Locate the Certification Level field.
Select the appropriate certification level for the individual.
Choose the level that represents the individual's authorized scope of practice within the organization.
If applicable, select Student for individuals operating in a student capacity.
Important Note:
A Certification Level must be assigned for the individual to appear as a licensed provider within First Due EMS Care Reports.
The Certification Level should reflect the level at which the individual is authorized to practice while responding to incidents.
Step 8: Add Additional Licensure Information
Locate the additional licensure information fields.
Enter the details for any additional certifications or licenses held by the individual.
Complete the applicable fields:
State of Licensure
Licensure ID Number
Licensure Level
Initial EMS Certification Date
Current EMS Certification Date
State Current EMS Certification Date
Verify that the information matches the individual's current credentials.
Step 9: Save the Personnel Record
Review all entered information for accuracy.
Navigate to the top of the Personnel Record.
Click Save.
The updated licensure information will be saved to the individual's Personnel Record.
Best Practices
- Maintain accurate Certification Levels: Ensure each individual's Certification Level reflects their authorized level of practice within the organization.
- Verify EMS credentials: Confirm licensure numbers, certification levels, and certification dates against the individual's official credentials.
- Keep information current: Update personnel records whenever an individual receives a new certification, renews a license, or changes their practice level.
- Include National Registry information: Maintain applicable National Registry information to support accurate personnel documentation.
- Review additional certifications: Document relevant licenses and certifications held by personnel, including credentials issued by other states.
- Verify information before saving: Review all fields to minimize errors and maintain accurate personnel records.
Troubleshooting & FAQs
Why is an individual not appearing as a licensed provider in EMS Care Reports?
Verify that the individual has a Certification Level assigned within the Licensure section of their Personnel Record. A Certification Level is required for an individual to appear as a licensed provider in First Due EMS Care Reports.
Can I designate an individual as a student?
Yes. The Certification Level field supports a Student designation for individuals operating in a student capacity.
What does the Certification Level represent?
The Certification Level represents the individual's authorized level of practice within the organization. It identifies the level at which they can practice while responding to incidents.
Can I add multiple certifications or licenses to an individual's record?
The Licensure section supports entering additional licensure information for other certifications held by the individual, including the state of licensure, licensure number, level, and applicable certification dates.
Can I update an individual's National Registry information?
Yes. National Registry information can be entered and updated within the Licensure section of the Personnel Record.
Can I add additional phone numbers and email addresses?
Yes. Click Add next to the Other Phone or Other Email fields and enter the requested information.
Why can't I edit the Licensure section?
You may not have the necessary permissions to edit Personnel Records. Contact your First Due administrator to verify your access.
How do I save changes to licensure information?
After updating the applicable fields, click Save at the top of the Personnel Record.