Purpose Statement
This article explains how to add or update emergency and medical contact information within a personnel record in the First Due Personnel module.
Maintaining accurate emergency contact information ensures that departments can quickly access important contact details when needed.
Background Information
The Personnel module allows departments to maintain emergency and medical contact information for individual personnel.
Each personnel record supports:
Two Emergency Contacts: Individuals designated to be contacted in the event of an emergency.
One Medical Contact: A designated medical contact associated with the personnel record.
Users can access these contact sections by selecting the corresponding tabs or scrolling through the Emergency Contact page.
Required Permissions
Users must have the appropriate permissions to access and edit personnel records within the Personnel module.
Note: The specific First Due permission names required to modify emergency and medical contacts have not been verified. Administrators should review their department's configured personnel permissions to confirm the appropriate access.
Video
Step-by-Step Guide
Step 1: Navigate to the Personnel Module
Open the Module Stack.
Scroll down to the Personnel section.
Click Personnel List.
Step 2: Select a Personnel Record
From the Personnel List, locate the individual whose emergency contact information needs to be added or updated.
Select the appropriate Personnel Record to open their information.
Step 3: Access the Emergency Contact Tab
Within the selected personnel record, locate the Emergency Contact tab.
Click Emergency Contact to access the contact information.
Step 4: Enter Emergency Contact Information
Locate the Emergency Contact section.
Enter the appropriate information for the individual's emergency contacts.
Each personnel record supports up to two emergency contacts.
Step 5: Enter Medical Contact Information
Select the Medical Contact tab at the top of the page or scroll down to the Medical Contact section.
Enter the appropriate medical contact information.
Each personnel record supports one medical contact.
Note: You can navigate between the Emergency Contact and Medical Contact sections by selecting the tabs at the top of the page or scrolling up and down.
Step 6: Save the Contact Information
Review the entered emergency and medical contact information for accuracy.
Click Save in the upper-right corner of the screen to save your changes.
Best Practices
Keep Information Updated: Review emergency and medical contact information regularly to ensure accuracy.
Use Available Contact Fields: Add up to two emergency contacts when appropriate to provide additional contact options.
Verify Contact Details: Confirm that entered contact information is accurate and current.
Save Your Changes: Always select Save after adding or updating contact information.
Protect Sensitive Information: Follow department policies when entering, accessing, or updating personal contact information.
Troubleshooting & FAQs
How many emergency contacts can be added to a personnel record?
Each personnel record supports up to two emergency contacts.
How many medical contacts can be added to a personnel record?
Each personnel record supports one medical contact.
How do I switch between emergency and medical contact information?
You can select the corresponding tabs at the top of the Emergency Contact page or scroll up and down to access the different sections.
Where is the Save button located?
The Save button is located in the upper-right corner of the screen.
Why can't I edit emergency contact information?
Your user account may not have the necessary permissions to edit personnel records. Contact your department administrator to verify your access.
Can I update an existing emergency contact?
You can access the Emergency Contact section of an existing personnel record, modify the information, and select Save to retain the changes.