Hydrant Work Order: Creating a New Work Order

Hydrant Work Order: Creating a New Work Order

Purpose

  1. The purpose of the article is to inform users how and where to create a new work order for a hydrant within First Due.

Video



Locations to Create a Work Order


1. From the Responder View select on which hydrant then select the Create Hydrant Work Order.


The mobile app map view does not allow to create a work order only the web responder view.


From the Responder View select on which hydrant then select the Create Hydrant Work Order.



2. From Pre-Plans Map view select on a hydrant and then you will be able to select Create Hydrant Work Order.


From Pre-Plans Map view select on a hydrant and then you will be able to select Create Hydrant Work Order.



3. From the Hydrant List within Hydrants module you are able to select on the icon in the Actions column to create a new work order.


From the Hydrant List within Hydrants module you are able to select on the icon in the Actions column to create a new work order.



4. From the Hydrant List using the map view you are able to select on Create Hydrant Work Order after selecting on a hydrant.


From the Hydrant List using the map view you are able to select on Create Hydrant Work Order after selecting on a hydrant.



5. From the Hydrants Work Order Boards select on New Work Order button.


From the Hydrants Work Order Boards select on New Work Order button.


6. From within your agencies service check of a hydrant by selecting Complete and Work Order.

You must complete the service checklist before creating a work order for that hydrant.





Completing a Work Order


1. Fill out the required information.

When creating a new work order pending on where the work order was created some information may already be filled in.

Required fields:
  1. Board 
  2. Submitted By
  3. Phase
  4. Work Order Type
  5. Hydrant
  6. Summary
  7. Description
Using the dropdown you can select other work order boards, phases or types that may have been created by your agency.


Fill out the required information.



2. If creating the work order from the work order boards you will have to enter either the Hydrants Facility ID, hydrant number or XRef_ID.

Three character minimum will begin to populate hydrants within your agencies First Due account.


If creating the work order from the work order boards you will have to enter either the Hydrants Facility ID, hydrant number or XRef_ID.



3. ETA and Work Performed are optional fields that can be filled in for further information.


ETA and Work Performed are optional fields that can be filled in for further information.



4. Images can be uploaded by selecting on the Add button.


Images can be uploaded by selecting on the Add button.



5. To ensure work order is created select the Save button.


To ensure work order is created select the Save button.




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