Purpose Statement

This article provides sample Standard Operating Procedures (SOPs) that your organization can use as a foundation when creating formal policies for Call Shifts and Mandatory Fills within First Due Scheduling.

These sample SOPs outline expectations, usage requirements, and administrative controls to ensure consistent, fair, and compliant staffing practices.

Background Information

First Due’s Call Shift and Mandatory Fill functionality allows departments to:

• Automatically or manually fill staffing vacancies

• Notify eligible personnel based on predefined ranking and qualification rules

• Enforce mandatory coverage when voluntary sign-ups are insufficient

To assist agencies in developing internal governance around these tools, two sample SOPs have been created. These SOPs serve as policy templates that departments can customize to align with:

• Collective bargaining agreements (CBAs)

• FLSA and local labor compliance requirements

• Internal overtime distribution policies

• Rank and qualification standards

• Administrative approval workflows

Departments are strongly encouraged to review and modify these sample policies to reflect their operational structure and legal requirements.