Skip to main content

Search

Knowledge Center

Dashboard: Accessing the LMS Content within First Due

Purpose Statement

This article explains how administrators and end users access and use Learning Management System (LMS) content within the First Due Training Module. LMS integration allows agencies to assign, track, and complete e-learning content while maintaining accurate training records and compliance reporting.

Background Information

First Due’s LMS functionality is available to agencies licensed for the Advanced Training Module and configured with an approved LMS provider. LMS content is imported during implementation and managed through the Course Library, then assigned to users through standard Training Class workflows.  LMS Content may also be created by an agency using the Course Builder feature.

LMS-based training is designed to be self-complete, allowing end users to independently complete assigned content directly from their Training Dashboard.

Prerequisites:

  • Advanced Training Module enabled

  • LMS provider selected and configured

  • LMS content imported

  • Courses created via Course Builder

Required Permissions

The following permissions are typically required:

Administrators

  • View Course Library – Required to locate LMS courses

End Users

  • View Training Dashboard – Required to access assigned LMS classes

  • Self-Complete Training – Required to launch and complete LMS content

Permission availability may vary by role.

Video

Updated Video coming soon!

Step-by-Step Guide

 

Review LMS Courses (Admin Functionality)

  1. Navigate to Training → Course Library

  2. All LMS content imported during implementation appears in the Course Library.

  3. Filter the list:

    • Select the Course Type dropdown in the filter

    • Choose Online or any of the available content partner names

    • Use other filter options to look for a specific Course

 

  1. Select the pencil icon to open course.

  • Review course details:

    • Most fields are locked to protect LMS data integrity. 

      • If additional Topics or Categories must be associated with the selected course, that can be managed in one of two ways:

        • If it is a course imported from a content partner - Associate the Course with additional Categories and Topics through the respective sections in Setup

        • If the course is created by the agency through Course Builder - Select the edit option from the course and associate additional Categories and Topics from the course itself. 

    • The Standards field can be unlocked to associate standards such as ISO or NFPA

      • Take care in updating or editing Standards that may have already been associated with a class 

  • Select the Play icon next to Preview Attachment to preview the LMS content.

    • Not all LMS Content Partners allow for previewing course content

 

Assign an LMS Course (Admin Functionality)

  1. Navigate to Training → Classes.

  2. Create a new assigned Scheduled Training Activity via Add from Training Templates

    • Generally, LMS content have an associated Template for ease of assignment 

    • For courses that have been created through Course Builder, a Training Template should be created as well.  Training Templates: Creating a Template

 

A modal opens displaying the agency’s full course library.

  1. Filter the list of available online courses by these options at the top

  2. Select the view icon to review course details if needed.

  3. Select the checkbox next to the desired Online course.

  4. At the bottom of the modal, select Use Template.

    • The Assign Template function is being removed later this year.  Do not use for Online Courses
       

 

  1. The system opens the Training setup screen.

  2. Add class rosters, dates, and any required details as you would for a standard training class.

Self-Complete LMS Training (End User)

  1. Navigate to the Training Dashboard.

  2. Locate the LMS class under Active and Upcoming Training.

  3. Select Self Complete for the class.

 

  1. A modal opens listing the class.

  2. Select the class name or the right arrow next to Start.

  3. The LMS content opens and is ready for completion.

Self Enroll in Online Courses (End User) 

If enabled in Course set up and given proper permissions, end users can access Online Content through the Course Library.  

  • Navigate to the Course Library

 

  • View and Enroll in Online Courses
    • Select the Hyperlink or the View icon in the Actions Column to view details about the Course. 

 

  • Enroll in the Online Course
    • Select Enroll from the details page 
    • Select Enroll from the Actions Column (Person icon with a plus) 
  • Both Actions open up the course for immediate use.  Users can exit out of the course at this point and the Self Complete option will remain on your personal Training Dashboard to complete as needed.  

 

  • Other functions for end users in the Course Library. 
    1. Unenroll (Person Icon with an x) - Courses that are in In Progress status can be unenrolled.  All progress will be lost. 
    2. Play Button - If currently enrolled, the course content can be viewed by selecting. 

 

Best Practices

  • Preview Online Content before assigning to ensure correct content.

  • Add applicable standards to LMS objectives to support compliance reporting.

  • Use Use Template rather than Assign Template for self-complete LMS workflows.

  • Clearly communicate expectations to users for self-complete deadlines.

  • Periodically review Online Courses to ensure standards remain accurate.

Troubleshooting & FAQs

Why don’t I see LMS objectives in the Courses list?
Confirm the Advanced Training Module is enabled and LMS content has been imported during implementation.

Why are most LMS Course fields locked?
Fields are locked to protect LMS data and ensure reporting accuracy.

Why can’t users self-complete the class?
Ensure the class was created using an LMS course and that self-complete is enabled.