Getting Started Guide for Michigan ePCR Clients

 Purpose: This guide is designed to assist in setting up First Due accounts. This Guide contains articles that cover Setting up and Training your Personnel

Helpful articles for set up and configuration   

1. How to set up your Agency
2. Personnel Setup - General Settings
3. Adding New Personnel Records
4. How to set up NEMSIS fields in the Personnel Module
5. ePCR Permissions
6. How to Add Apparatus
   
7. How to Edit Apparatus
   
8. Apparatus List: Apparatus Import Wizard
9. Setting up the ePCR General Section
   
10. Setting up the ePCR Demographics Section
    
11. Setting up the ePCR EMS Contacts Section
    
12. Setting up the ePCR Vendor Directory Section
    
13. Setting up the ePCR Devices Section
    
14. Setting up the ePCR Stations Section
    
15. Setting up the ePCR - ePCR Sections
    
16. Setting up the ePCR Statistics Section
17. Setting up the ePCR Signature Set up Section
    
18. Setting up the ePCR Field Customization
    
19. Setting up the ePCR Workflows Section
    
20. Setting up the ePCR Schematron Section
    
21. Setting up the ePCR Endpoints Configuration Sections
    
22. Setting up the ePCR Export Summary Section
23. Setting up the ePCR Incident Status Section
24. Setting up the ePCR External Resources Section
    
25. Setting up the ePCR Rapid Intervention Tools
    
26. Setting up EMS QA/QI
    
27. Resolving QA/QI comments for your Crew Members
    
28. How to Perform a QA/QI Review
    
29. Managing the Patients Records Section
    
30. Adding New Personnel Records
    
31. Managing Certifications
    
    
    

Please See that Attached Implementation checklist that can assist you with the implementing process.  The Document is attached to this article.

Training Material and other Useful Articles 

1. First Due State of Michigan Kick off call
   
   Kick off Call Recording
   
   

Training Related Articles

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1. First Due Academy: ePCR 101
   
   This training session focuses on First Due's ePCR Incident
   Reporting functionality and processes.
   
   In 101 level sessions we review fundamental module navigation,
   demonstrate common use cases, offer product tips, and define
   the purpose of each First Due module.
   
   Sessions of this level have been developed for Firefighters, EMTs,
   Administrative staff, and any member of an organization looking
   to set a foundation for using the First Due platform.

2. First Due Academy: ePCR 201
   
   This training session focuses on First Due's ePCR Incident
   Reporting functionality and processes.
   
   In 201 level sessions we review advanced features of First Due
   modules including data gathering, approval processes and
   common troubleshooting items.
   
   Sessions of this level have been developed for Company Level Officers and Chief Officers.

3. First Due Academy: ePCR 301
   
   This training session focuses on First Due's ePCR Incident
   Reporting functionality and processes.
   
   In 301 level sessions we review advanced features of First Due
   modules including data gathering, approval processes and
   common troubleshooting items.
   
   Sessions of this level have been developed for Company Level Officers and Chief Officers.
   
   

4. Step by Step Guides for completing an Incident Report
   
   This is a series of articles.  Each article covers a different section of an ePCR that will walk you through step by step how to complete an ePCR.

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Other Useful Articles

1. Release Notes
   The Release Section of our Knowledge Base provides real time updates for any new release to the product.  The sections are broken down by month and includes a section for each module. In those sections any updates we have made to the product are reported and given explanations of what was updated.  It will also give you direct links to any new Knowledge Base Articles that have been published.
   
   
2. ePCR Frequently asked Questions
   This is a list of commonly asked questions from our Client Base.