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Getting Started Guide for Michigan ePCR Clients

Michigan ePCR guide featuring Response, Vital Signs, and Treatments
Michigan ePCR Implementation

Getting Started Guide for Michigan ePCR Clients

First Due ePCR, or Electronic Patient Care Record, is used by EMS crews working on ambulances to document the care they provide to patients. This guide brings together setup, configuration, training, and reference resources for Michigan agencies implementing First Due ePCR.

Purpose of This Guide

The resources below support your agency throughout the First Due setup and implementation process. The guide includes configuration articles for administrators, supervisory resources for personnel overseeing documentation, and training materials for EMS crews completing patient care records.

Recommended Implementation Path

  1. Configure personnel, permissions, apparatus, and foundational settings.
  2. Complete the core and advanced ePCR configuration sections.
  3. Establish QA/QI workflows and provide role-based training to your team.

Need Help While You Work?

Once you are signed in to the First Due system, you can access the First Aid Chat-Bot for quick guidance and answers while you work. Review the article to learn where to find the chat-bot and how to use it.

Learn About the Chat-Bot

Setup and Configuration Resources

Select a resource below to open the corresponding Knowledge Base article. The resources are grouped by topic to make it easier to move through the implementation process.

Personnel and Permissions

1 Personnel Setup - General Settings 2 Adding New Personnel Records 3 How to Set Up NEMSIS Fields in the Personnel Module 4 Creating or Updating a Role: Permissions

Apparatus

5 How to Add Apparatus 6 How to Edit Apparatus 7 Apparatus List: Apparatus Import Wizard

Core ePCR Setup

8 Setting Up the ePCR General Section 9 Setting Up the ePCR Demographics Section 10 Setting Up the ePCR EMS Contacts Section 11 Setting Up the ePCR Vendor Directory Section 12 Setting Up the ePCR Devices Section 13 Setting Up the ePCR Stations Section 14 Setting Up the ePCR Sections 15 Setting Up the ePCR Statistics Section 16 Setting Up the ePCR Signature Setup Section 17 Setting Up ePCR Field Customization 18 Setting Up the ePCR Workflows Section

Advanced ePCR Configuration and Integrations

19 Setting Up the ePCR Schematron Section 20 Setting Up the ePCR Endpoints Configuration Sections 21 Setting Up the ePCR Export Summary Section 22 Setting Up the ePCR Incident Status Section 23 Setting Up the ePCR External Resources Section 24 Setting Up the ePCR Rapid Intervention Tools

QA/QI and Patient Records

25 Setting Up EMS QA/QI 26 Resolving QA/QI Comments for Crew Members 27 How to Perform a QA/QI Review 28 Managing the Patient Records Section

Training Materials

Use the following resources to introduce your team to First Due ePCR and provide training that matches each member's responsibilities.

First Due State of Michigan Kickoff Call

Watch the recorded kickoff call for an introduction to the Michigan ePCR implementation process.

First Due Academy: ePCR Training by Role

Each Academy session focuses on First Due ePCR from the perspective of a different role. ePCR 101 is designed for EMS end users who document patient care, ePCR 201 is intended for supervisors who oversee documentation and support their crews, and ePCR 301 is for administrators responsible for ePCR setup and configuration.

End User

First Due Academy: ePCR 101

Open ePCR 101
Supervisor

First Due Academy: ePCR 201

Open ePCR 201
Administrator

First Due Academy: ePCR 301

Open ePCR 301

Step-by-Step Guides for Completing an Electronic Patient Care Record

Access a series of articles that walk EMS crews through the individual sections of an ePCR and explain how to document patient care.

Other Useful Resources

Use these resources after implementation to stay informed about product updates and find answers to common ePCR questions.

Release Notes

Review product updates organized by month and module. Release Notes explain what changed and provide links to newly published Knowledge Base articles when applicable.

View Release Notes ›

ePCR Frequently Asked Questions

Review answers to commonly asked questions submitted by First Due ePCR clients.

View Frequently Asked Questions ›

Keep this guide available throughout implementation and share the appropriate setup, supervisory, and end-user resources with your team.

Implementation Checklist

An implementation checklist is attached at the bottom of this article. Download the attachment below to help track your agency's progress through the setup and implementation process.