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Business Portal - Permit Notification

Purpose Statement:

The Business Portal permit notification system automatically sends email alerts to designated personnel when new permits are created through the business portal interface. This system leverages the existing Permit Type notification framework to ensure proper stakeholders are informed of permit submissions while maintaining separate notification templates for different submission methods.

Background Information: 

When businesses submit permit requests through the Business Portal, it's critical that the appropriate Authority Having Jurisdiction (AHJ) personnel receive immediate notification to begin the review and approval process. The notification system uses the established Permit Type configuration structure to determine notification recipients and timing.

This feature maintains operational continuity by ensuring permit requests don't get overlooked while providing clear distinction between Business Portal submissions and those submitted Community Connect portal. Each submission method uses its own email template to provide context-appropriate information to recipients.

The system is designed to work seamlessly with existing AHJ workflows while accommodating the unique requirements of business-submitted permits, which may require different handling procedures or approval processes compared to internally generated permits.

Required Permissions:

To configure permit notifications, users must have:
  1. System Administrator access to modify Permit Type configurations
  2. AHJ Administrative permissions to manage notification settings
  3. Email Template Management permissions to customize notification content
  4. User Management access to assign notification recipients

Video



Step-by-Step Guide


1. Click on Permits.


Click on Permits.



2. Select Permit Types.






3. Utilizing global search locate the Permit Type you wish to update notifications for.


Utilizing global search locate the Permit Type you wish to update notifications for.



4. Once you locate Permit select pencil icon in the Actions area.


Once you locate Permit select pencil icon in the Actions area.



5. Click on User Portals.


Click on User Portals



6. Scroll down to find Notifications.


Scroll down to find Notifications.



7. You can select to an individual user or a team to receive notifications.


You can select to an individual user or a team to receive notifications.


8. Once you have selected your department recipients click on "Add".




Best Practices:

Recipient Management:

  1. Regularly review and update notification recipient lists
  2. Ensure team memberships remain current as staff changes occur
  3. Use teams rather than individuals, when possible, for better continuity
  4. Maintain backup notification recipients to prevent missed permits

FAQs

FAQ: Can different permit types have different notification recipients?

Yes, each Permit Type can be configured with its own set of notification recipients. This allows for specialized routing based on permit complexity, department jurisdiction, or review requirements.

FAQ: How quickly are notifications sent after permit creation?

Notifications are typically sent within minutes of permit creation. However, delivery time may vary based on email server load and recipient email system processing times.