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Knowledge Center

Responding to Call Shifts

Purpose Statement

  • Guide Scheduling Admins on how to view and respond to Call Shifts submitted by personnel for filling open shifts or extra duty slots.
  • Ensures efficient management of backfill coverage and operational readiness.

Background Information

  • Call Shifts are extra duty shifts or backfill requests sent out for personnel to claim when there are open assignments due to absences, vacancies, or additional staffing needs.
  • Admins can monitor or manage these responses to maintain appropriate coverage.
  •  Common use cases include:
    •  Filling open shifts due to last-minute sick calls
    • Managing staffing for special events or incidents

Required Permissions 

  • Access Scheduling – to manage assignments within the scheduling module
  • Access Dashboard – to view call shift notifications and modules on the admin dashboard
  • Access Call Shifts – to manage and respond to call shift requests
  • View Call Shift History – to review historical responses and approvals

Video 

Step-by-Step Guide
 

Responding via Text Message
 

1. A text message will be delivered notifying you of :
 
  1. The qualifier that has a vacancy (in this case, it is a test qualifier) 
     
  2. The date that the vacancy is on
     
  3. The time frame that coverage is needed
     
  4. The ability to respond Yes or No via text message
     
     

 
2. If you are accepting or denying the call shift, simply respond with the Call Shift number and yes or no.
 
In this example, the call shift number is 13463.
 




 
3. Failure to include the call shift number will generate a response, informing you that the response was invalid.
 


Responding Via Phone Call 
 

You will receive a phone call notifying you of:
 
  1. The qualifier that has a vacancy 
     
  2. The date that the vacancy is on
     
  3. The time frame that coverage is needed
     
  4. The ability to respond Yes or No by pressing 1 or 2 
     

Responding Online
 

1. When you receive a notification via Email or Push Notification, you will be required to respond online. Emails that you receive will have the web address located at the bottom of the message for you to click on.


 

 
2. Push Notifications will not have the ability to take you directly to respond to the Call Shift. 
 

 

 
3. Either option will require you to navigate to the Scheduling Dashboard.
 

 

 
4. You will then see the Call Shift located in the upper left-hand corner


 

5. You can then select accept or deny. Selecting the eye will take you to the specific information about the call shift.
 

 

Best Practices 

 Do:

  •  Monitor call shifts daily to ensure timely backfill coverage.
  •  Common Mistakes to Avoid:
    • Missing call shift notifications on the dashboard