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Knowledge Center

Initiating a Rapid Recall

Purpose Statement

The Rapid Recall feature allows departments to quickly notify qualified personnel of an immediate staffing need. By leveraging pre-configured templates, supervisors can initiate a large-scale notification in seconds, ensuring timely response to emergency incidents, large-scale events, or unexpected staffing shortages.

Rapid Recall streamlines mass notification while maintaining control over qualifiers, rules, and messaging.

Background Information

Rapid Recall is part of the Call Shifts module within Scheduling. It is designed for urgent staffing scenarios where multiple personnel may need to be contacted simultaneously.

Rapid Recall templates are pre-created in system settings and may include:

  • Predefined start and end dates
  • Predefined start and end times
  • Assigned positions
  • Specific qualifiers (e.g., rank, certification, apparatus qualification)
  • Qualifier rules
  • Default messaging

When initiating a Rapid Recall, these values auto-populate based on the selected template, reducing manual entry and minimizing errors during time-sensitive situations.

Required Permissions

The following permissions are required:

  • Scheduling – Access Scheduling
  • Scheduling – Access Call Shifts
  • Scheduling – Initiate Call Shifts
  • Others – Scheduling - Edit Rapid Recall settings (for managing templates)

Video

Step-by-Step Guide

Access the Call Shifts Module

  • Click the main menu logo.
  • Select Scheduling.
  • Click Call Shifts.

 

 

 

Select Rapid Recall

  • Click Rapid Recall.
  • Choose a pre-created Rapid Recall template from the list.
  • Click Save.

 

 

 

Review and Adjust Prefilled Details

  • Confirm the Start Date and End Date.
  • Confirm the Start Time and End Time.
  • Review the automatically populated:
    • Positions
    • Qualifier
    • Qualifier Rule
  • Adjust any of these fields if operational needs require changes.
  • Edit the recall message if necessary.

 

 

 

Send the Rapid Recall

  • Click Send Now.
  • The Rapid Recall notification will immediately be sent to all personnel meeting the qualifier criteria.

 

 

 

Best Practices

  • Maintain updated Rapid Recall templates to reflect current staffing models and qualification requirements.
  • Clearly define qualifier rules to prevent over-notification.
  • Keep recall messages concise and directive.
  • Test templates periodically to ensure correct qualifiers and positions are assigned.
  • Use Rapid Recall only for urgent or large-scale staffing needs to prevent notification fatigue.

Troubleshooting & FAQs

Q: The Rapid Recall option is not visible. Why?

A: Confirm that your user role includes Access Call Shifts and Initiate Call Shifts permissions.

 

Q: The wrong personnel received the recall notification. What happened?

A: Review the qualifier and qualifier rule associated with the selected template. Adjust the template settings if necessary.

 

Q: Can I edit the recall message before sending?

A: Yes. The default message auto-populates from the template, but it can be modified before selecting Send Now.

 

Q: Can I change the date or time after selecting a template?

A: Yes. All prefilled date and time fields can be adjusted prior to sending the recall.