Purpose Statement

IP Address Approvals provide administrators with the ability to restrict user access to the First Due platform based on specific network locations. This security feature ensures users can only log into the system from pre-approved IP addresses, typically work locations or authorized personal networks, enhancing data security and compliance with departmental access policies.

Background Information

IP Address Approvals function as a network-level security control that validates user login attempts against a list of approved IP addresses before granting system access. This feature is particularly valuable for fire and EMS departments that require strict access controls for sensitive operational data, personnel information, and compliance reporting. The system operates exclusively for web-based logins, providing an additional layer of security beyond standard username and password authentication.

Common use cases include restricting access to station computers, administrative offices, or approved home networks for personnel working remotely. This feature helps departments maintain security standards while supporting flexible work arrangements and ensuring compliance with data protection requirements.

Video

Best Practices

• Maintain a comprehensive log of all approved IP addresses with descriptive labels and approval dates
• Regularly audit and review approved IP addresses to remove outdated or unnecessary approvals
• Establish clear departmental policies for IP address approval requests and criteria
• Consider implementing time-limited approvals for temporary access needs
• Coordinate with IT personnel to understand your department's network infrastructure and IP address assignments
• Test new IP address approvals before communicating access availability to users
• Implement a process for emergency access procedures when IP restrictions may impede critical operations
• Document all IP address management activities for compliance and security audit purposes

Troubleshooting & FAQs

Q: How do I handle users working from locations with dynamic IP addresses? A: Consider approving IP address ranges when appropriate, or work with your Client Success Manager to explore alternative security configurations for remote access.

Q: What happens to users currently logged in when their IP address approval is revoked? A: Users will be logged out at their next session refresh or when they attempt to navigate to a new page within the system.

Q: Can IP Address Approvals be applied to mobile device access? A: No, this feature only applies to web-based logins. Mobile device access restrictions are managed through the user management settings. Refer to the "Adding Users" documentation for mobile access controls.

Q: How quickly do IP address changes take effect? A: Changes typically take effect immediately, though some users may need to refresh their browser or log out and back in to experience the new restrictions.