This feature allows departments to control which IP addresses their users can use to access the First Due system. Administrators can review, approve, deny, or manage IP address requests submitted by users to maintain security and access control over system usage.

Background Information

IP address restrictions provide an additional layer of security by limiting system access to approved networks or locations. This is particularly valuable for departments that want to ensure users only access the system from authorized locations such as fire stations, administrative offices, or other approved facilities. Users must submit requests for new IP addresses, which administrators can then review and manage through the approval process.

Important Note: This feature requires activation by First Due support. Contact your Client Success Manager or submit a Support Ticket to enable IP address restrictions for your department.

Required Permissions

• Administrator or User Management permissions
• Access to Admin module functionality
• IP Address Management permissions (if configured separately)

Video

Step-by-Step Guide

1. Navigate to IP Address Management

• Click on Admin in the main navigation
• Select User Registered IP Address from the admin menu
  

2. Review Pending Requests

• Locate the IP address request you want to manage
• Review the user information and requested IP address details
  

3. Take Action on Requests Choose from the available options on the right side of each request:

• Approve: Click the Checkmark icon to approve the request
• Deny: Click the X icon to reject the request
• View Details: Click the Eye icon to see complete request information
• Edit: Click the Pencil icon to modify request details
• Delete: Click the Trashcan icon to remove the request entirely
  

4. Confirm Approval

• When clicking approve, a confirmation dialog box will appear
• Review the details one final time
• Confirm the approval to complete the process
  

5. Verify Status Change

• Once approved, the request status will change to a green APPROVED indicator
• The user will now be able to access the system from the approved IP address
  

Best Practices

• Review IP address requests promptly to minimize user access delays
• Verify that requested IP addresses correspond to legitimate department locations
• Maintain documentation of approved IP addresses for security auditing
• Regularly review approved IP addresses and remove outdated or unused entries
• Consider implementing a periodic review process for all approved IP addresses
• Communicate IP address policies clearly to all users
• Use the edit function to add notes or expiration dates for temporary approvals

Troubleshooting & FAQs

Q: What happens if I deny an IP address request? A: The user will not be able to access the system from that IP address and will need to submit a new request or access from an already approved location.

Q: Can I approve an IP address request with modifications? A: Yes, use the edit function to modify the request details before approving, such as adding notes or adjusting the IP range.

Q: How do users know their IP address request status? A: Users can check their request status through their user account or will receive notifications based on your department's notification settings.

Q: Can I set expiration dates for approved IP addresses? A: Use the edit function to add notes about expiration dates, though automatic expiration does not work in the system yet.

Q: What if I accidentally approve the wrong IP address? A: You can use the delete function to remove the approved entry, requiring the user to submit a new request.