Enhancements

Off Roster and Accrued Time Off Update

What - This enhancement enables immediate processing of work type-based accruals when off-roster entries are approved, eliminating the previous delay where accruals were only processed during the midnight batch job and ensuring accruals are added to employee banks in real-time rather than waiting until the next day.

Why - This improvement was implemented due to customer request to provide immediate feedback on accrual calculations and reduce the delay between shift approval and bank updates that could impact payroll accuracy and employee visibility into their earned time.

How - To utilize this enhancement:

• Ensure off-roster work types are configured with accrual rules in your system settings
• Verify that employees have appropriate accrual banks set up in their profiles
• Use the standard off-roster approval workflow through the Shift Board interface
• Upon approval, the system automatically calculates and adds accruals to employee banks with built-in duplicate prevention

Use Case - When a firefighter works an off-roster overtime shift on Monday and the administrator approves it Tuesday morning, the employee's vacation or sick time accruals are immediately added to their available balance rather than waiting until the next day's batch processing, allowing for accurate real-time tracking of earned benefits.

Notification Settings Update

What - This enhancement allows users to customize how they receive notifications by selecting specific delivery methods including App Notification, Email Notification, and Notification Center for different notification types, enabling users to manage notification fatigue while ensuring they never miss critical updates.

Why - This feature was developed due to customer request to provide granular control over notification delivery methods and reduce notification overload while maintaining reliable communication for essential updates.

How - To configure notification preferences:

• Navigate to User Profile → Notifications tab → Scheduling Options section
• Use the three-column toggle interface to enable/disable delivery methods for each notification type
• Ensure at least one delivery method remains enabled for each notification type (system validation prevents disabling all methods)
• Click the Save button to persist your preferences
  

Use Case - A fire captain can choose to receive time-off notifications only via email while receiving trade notifications through both app and email channels, allowing them to customize their communication preferences based on the urgency and type of information while ensuring they remain informed of all critical scheduling updates.

Time Clock - Own Punches vs Employees

What - This enhancement addresses the filtering logic for time clock punches to ensure proper data access control by correctly filtering Own Punches to display only the logged-in user's records and restricting Employee Punches visibility based on appropriate permissions.

Why - This improvement was implemented due to customer request to enhance data security and ensure users only see time clock information they are authorized to access, preventing unauthorized viewing of other employees' punch data.

How - This feature works automatically based on user permissions:

• Own Punches section displays automatically for all users with basic time clock access
• Employee Punches section requires the Scheduling - Time Clock - View Time Clock Employees permission
• Users without the employee viewing permission will see 0 rows in the Employee Punches section
• No additional configuration is required beyond standard permission assignment

Use Case - A firefighter can view their own punch records in the Own Punches section to verify their time entries, while only supervisors with appropriate permissions can access the Employee Punches section to review and manage time clock data for their entire crew, ensuring proper data security and role-based access control.

Add Pending Off Roster to My Shifts

What - This enhancement improves shift visibility by displaying pending off-roster entries alongside approved entries in the My Shifts view, allowing users to easily track the status of their overtime submissions and ensure timely payroll processing without navigating between multiple views.

Why - This feature was developed due to customer request to consolidate shift information in one location and improve user experience by eliminating the need to check multiple screens for complete shift status information.

How - This enhancement works automatically:

• Navigate to the My Shifts view as usual
• Pending off-roster entries now display with clear Pending status indicators
• Approved off-roster entries show with Approved status
• All entries remain visible until payroll processing is complete
• No additional configuration or permissions are required
  

Use Case - A firefighter who submitted overtime for three different shifts can now view all their regular scheduled shifts plus see which overtime requests are still pending approval and which have been approved, allowing them to follow up with supervisors on pending items and confirm their total expected hours for the pay period.

Update Call Shift Setting - Call Shift Rotation

What - This enhancement modifies call shift rotation behavior to honor contract-specified timing by allowing users to rotate to the bottom of the ranking list on the actual day of their shift rather than when they accept it, providing more accurate rotation timing that aligns with organizational contracts and ensures fair distribution of call shift responsibilities.

Why - This improvement was implemented due to customer request to align rotation timing with existing labor contracts and ensure fair distribution of call shift opportunities by preventing users from losing their ranking position simply by accepting shifts in advance.

How - To enable this feature:

• Administrator must enable the call_shift_rotate_when_day_shift_arrives setting in Schedule Settings
• Ensure call shift rotation rule is set to Last Date Worked (not Last Date Accepted)
• The system automatically processes rotation changes on the morning of the actual shift date using local timezone calculations
• Only affects call shifts using Last Date Worked rotation rules

Use Case - When a firefighter accepts a call shift on Monday for a Thursday shift, they maintain their current position in the rotation ranking until Thursday morning arrives, at which point they automatically rotate to the bottom of the list, ensuring their ranking reflects the actual work date rather than the acceptance date and providing fair rotation opportunities for all personnel.

Build New Rotation

What - This enhancement introduces new rotation rules that are now available for use in the scheduling system, offering more flexibility in shift assignments with complex rotation patterns including various on/off combinations that accommodate different department scheduling needs.

Why - These new rotation patterns were developed due to customer request to support additional scheduling configurations that better match their operational requirements and staffing models.

How - To utilize the new rotation patterns:

• Navigate to Setup → Rotations → Rules and include the desired new rotation rules for your client account
• Once rules are included, associate them with a rotation through the standard rotation setup process
• Use the new patterns on the Shift Board for regular scheduling
• Apply the patterns when adding Kelly Days based on rules to user rotations
  
• 1 on / 3 off / 1 on / 3 off / 1 on / 3 off / 1 on / 3 off / 1 on / 3 off / 1 on / 3 off / 1 on / 31 off
  
• 1 on / 1 off / 1 on / 1 off / 1 on / 3 off / 1 on / 1 off / 1 on / 1 off / 1 on / 2 off
  
• 1 on / 5 off / 1 on / 42 off
  
• 1 on / 4 off / 1 on / 16 off / 1 on / 4 off / 1 on / 4 off / 1 on / 5 off / 1 on / 5 off / 1 on / 4 off
  
• 1 on / 1 off / 1 on / 1 off / 1 on / 3 off / 1 on / 1 off / 1 on / 1 off / 2 on / 7 off
  

Use Case - A fire department with specialized apparatus assignments can now implement a rotation pattern like "1 on / 5 off / 1 on / 42 off" for their hazmat team, ensuring proper coverage while providing extended time off periods that accommodate advanced training requirements and specialized certifications.

Count Call Shifts towards Vacancies

What - This enhancement improves staffing visibility by incorporating unassigned 24-hour call shifts into the global vacancy count on the shift board, providing administrators with more accurate real-time staffing numbers by treating unassigned call shifts as potential coverage for vacant positions.

Why - This feature was developed due to customer request to provide more comprehensive vacancy tracking that reflects actual available coverage options and improves situational awareness for staffing decisions.

How - This enhancement works automatically:

• System automatically identifies call shifts with exactly 24-hour duration
• Unassigned 24-hour call shifts reduce the global vacancy count by 1
• When call shifts are assigned or unassigned, vacancy counts update in real-time
• Only 24-hour call shifts are included; partial shifts under 24 hours are excluded
• No additional configuration is required

Use Case - When a fire station shows 5 vacant positions but has 2 unassigned 24-hour call shifts available, the vacancy display shows 3, giving the shift commander a more accurate picture that two positions could potentially be covered by call shift personnel if needed for emergency response.

Support Excel and CSV Files in Personnel Import Wizards

What - The Personnel Emergency Contacts and NEMSIS Licensure/Certifications Import Wizards now support both Excel (.xlsx) and CSV file formats, allowing users to directly upload Excel templates without requiring manual conversion to CSV and streamlining the import process while maintaining template validations and formatting rules.

Why - This enhancement was implemented due to customer request to eliminate the extra step of converting Excel templates to CSV format and reduce potential conversion errors that could impact data integrity during personnel imports.

How - To use the enhanced import functionality:

• Navigate to Personnel → Emergency Contacts → Import Wizard or Personnel → NEMSIS Licensure/Certifications → Import Wizard
• Click Choose File and select either .xlsx or .csv files
• For Excel files, the system automatically processes data from the first worksheet tab
• Review data preview and mapping as usual, then complete the import process
• Unsupported file types will display clear error messages

Use Case - HR personnel can now directly upload the Excel template they use for collecting emergency contact information from new firefighters without having to save it as a CSV file first, reducing the risk of formatting errors and streamlining the onboarding process while preserving dropdown validations and data formatting rules.

Add Work Sub Type for Pending Time Cards

What - This enhancement improves administrative oversight by displaying work type and time-off type subtypes during the time card approval process, providing administrators with complete context that was previously limited to viewing only the main category during approval decisions.

Why - This improvement was implemented due to customer request to provide complete visibility into time card details during the approval process, enabling more informed approval decisions with full context of the work performed.

How - This enhancement works automatically:

• Subtypes selected on the shift board or modified in time cards display in the approval interface
• Navigate to the time card approval interface to view enhanced entry details
• Review time card entries with both main categories and associated subtypes visible
• Process approvals using the standard workflow with enhanced visibility
• No additional configuration is required
  

Use Case - When reviewing pending time cards, a fire chief can now see that overtime was worked specifically for "Training - Hazmat Certification" rather than just "Training," allowing them to make more informed approval decisions and better track specialized training costs and compliance requirements.

Enhanced Audit Log Integration

What - The Scheduling module has been integrated with the platform's global audit log system, providing a unified audit experience across all platform modules while maintaining robust scheduling-specific audit capabilities. All 144 scheduling actions are now written to both the legacy scheduling audit log and the new global audit log simultaneously, ensuring comprehensive audit trails and enhanced visibility for administrators and compliance teams.

Why - This enhancement was implemented due to customer requests for consolidated audit tracking across multiple modules, enabling compliance teams to review platform-wide activities in a single interface while maintaining backwards compatibility with existing scheduling audit workflows.

How -

• Navigate to ADMIN → Audit Logs to access the global audit log interface
• Use the module filter to view scheduling-specific events or view all platform events together in a unified view
• Utilize enhanced date filtering options to narrow down audit trails by specific time ranges and severity levels (high/low)
• Note that both audit systems run in parallel with no configuration changes required and no performance impact
  

 

Use Case - A fire department's compliance officer needs to review all system changes made during a specific pay period for audit purposes. They can now access the global audit log, filter for scheduling module events, and see all 144 tracked scheduling actions alongside other platform activities such as personnel changes and administrative updates, providing a complete picture of system modifications without switching between multiple interfaces.

Excel File Support for Accruals Hours Import

What - The Accruals Hours Import Wizard now supports native Excel (.xlsx) file uploads in addition to the existing CSV format. Users can import data directly from provided Excel templates without the extra conversion step to CSV, and the system automatically detects the file type and processes data from the first worksheet tab with clear error messaging for unsupported file formats.

Why - This enhancement was implemented due to customer requests to streamline the import process and reduce potential errors from manual file conversions, allowing departments to work directly with the Excel templates provided without additional formatting steps.

How -

• Navigate to ADMIN → IMPORT WIZARD and select Personnel - Accrual Hours
• Click the file upload button and choose either an .xlsx file (Excel format, recommended for provided templates) or a .csv file (legacy format, still fully supported)
• The system automatically detects the file type and processes accordingly, extracting data from the first worksheet tab for Excel files
• If an unsupported file type is uploaded (such as .xls, .ods, or .json), the system displays an error message specifying that only .xlsx and .csv formats are accepted
• Review and confirm the import following standard Accruals Hours import procedures

Use Case - A fire department administrative assistant receives the monthly accrual hours update in the provided Excel template format. Instead of opening the file, converting it to CSV, and verifying the conversion was successful, they can now directly upload the Excel file to the Import Wizard, reducing the import process time and eliminating the risk of data corruption during file format conversion.

Excel File Support for Accruals Profile Import

What - The Accruals Profile Import Wizard now supports native Excel (.xlsx) file uploads in addition to the existing CSV format. Users can import data directly from provided Excel templates without the extra conversion step to CSV, and the system automatically detects the file type and processes data from the first worksheet tab with clear error messaging for unsupported file formats.

Why - This enhancement was implemented due to customer requests to streamline the import process and reduce potential errors from manual file conversions, allowing departments to work directly with the Excel templates provided without additional formatting steps.

How -

• Navigate to ADMIN → IMPORT WIZARD and select Personnel - Accrual Profile
• Click the file upload button and choose either an .xlsx file (Excel format, recommended for provided templates) or a .csv file (legacy format, still fully supported)
• The system automatically detects the file type and processes accordingly, extracting data from the first worksheet tab for Excel files
• If an unsupported file type is uploaded (such as .xls, .ods, or .json), the system displays an error message specifying that only .xlsx and .csv formats are accepted
• Review and confirm the import following standard Accruals Profile import procedures

Use Case - When implementing new accrual policies for probationary firefighters versus veteran personnel, the HR coordinator can prepare the accrual profiles in the provided Excel template with different accumulation rates and carryover rules for each group, then directly upload the .xlsx file to update all personnel profiles in a single import operation without converting to CSV format.

Additional Rotation Patterns Available

What - New custom rotation patterns have been added to the scheduling system, providing additional flexibility for shift assignments and workforce scheduling. 

Why - These rotation patterns were added due to customer requests for scheduling configurations that match specific departmental staffing models and operational requirements not covered by existing rotation options.

How -

• Navigate to Setup → Rotations → Rules and include the desired new rotation rules for your agency
• Once the rules are included, associate them with a rotation through the standard rotation configuration process
• The rotation patterns can then be used on the Shift Board for personnel assignments
• These rotation patterns can also be applied when adding Kelly Days based on rules to user rotations
  

• 48 on / 120 off
• 1 on / 3 off / 1 on / 9 off
• 2 on / 14 off / 5 on / 28 off
• 1 on / 23 off / 1 on / 17 off
• 1 on / 1 off / 1 on / 3 off
• 2nd Shift 2025
  • 7 on / 2 off / 8 on / 4 off / 5 on / 1 off / 3 on / 1 off / 7 on / 2 off / 2 on / 2 off / 3 on / 1 off / 1 on / 1 off / 5 on / 2 off / 7 on / 2 off / 7 on / 4 off / 5 on / 1 off / 3 on / 1 off / 5 on / 2 off / 4 on / 2 off / 7 on / 1 off / 1 on / 3 off
• 1st Shift 2025
  • 5 on / 3 off / 7 on / 2 off / 6 on / 1 off / 2 on / 2 off / 3 on / 1 off / 5 on / 2 off / 7 on / 3 off / 5 on / 3 off / 6 on / 2 off / 7 on / 1 off / 2 on / 2 off / 4 on / 1 off / 5 on / 2 off / 6 on / 3 off / 5 on / 2 off / 3 on / 1 off / 6 on / 2 off / 6 on / 3 off
• 1st Shift SOC 2025
  • 7 on / 2 off / 6 on / 1 off / 2 on / 2 off / 5 on / 3 off / 6 on / 2 off / 6 on / 1 off / 3 on / 2 off / 5 on / 3 off 
• 2nd Shift SOC 2025
  • 7 on / 2 off / 8 on / 2 off / 1 on / 1 off / 3 on / 1 off / 4 on / 2 off / 7 on / 4 off 

Use Case - A fire department transitioning to a new staffing model that requires a 48 on/120 off rotation pattern for their emergency response teams can now select this pre-configured rotation rule instead of attempting to create a custom workaround. The scheduler includes the new rotation rule, associates it with the appropriate shift, and assigns personnel to the rotation, ensuring accurate schedule generation and Kelly Day calculations that align with the new staffing agreement.

Configurable Early Clock-In Window

What - Organizations can now configure how early employees can clock in before their scheduled shift start time through a new Time Clock setting. Administrators can set an organization-wide early clock-in window of up to 60 minutes, allowing employees to clock in for legitimate pre-shift activities while ensuring accurate time tracking that reflects actual clock-in times rather than scheduled shift start times.

Why - This feature was implemented due to customer requests to accommodate pre-shift activities such as equipment checks, briefings, and station preparations without requiring manual workarounds or shift board adjustments, while maintaining accurate time records that align with contractual and policy requirements.

How -

• Navigate to SCHEDULING → SET UP → Time CARD - Clock configuration section
• Locate the "Allow Early Clock In" setting and toggle the feature ON to enable early clock-in capabilities
• Enter the desired early clock-in window (1-60 minutes) in the input field
• System validates that the value is between 1-60 minutes; values over 60 will trigger an error message
• Hover over the information icon to view the tooltip explanation: "If enabled, users can clock in early within the time frame selected"
• Save the configuration, which applies immediately to all users organization-wide
• Note that when enabled, users within the configured time window before their shift can clock in, and their time entry will reflect the actual clock-in time, not the scheduled shift start time
  

Use Case - A fire department requires all apparatus operators to arrive 15 minutes before shift start to perform equipment checks and inventory before going in service. The administrative chief enables the early clock-in feature with a 15-minute window, allowing operators to clock in when they arrive for their pre-shift duties. An operator scheduled for an 8:00 AM shift arrives at 7:45 AM, clocks in immediately upon arrival, and their timecard accurately reflects 7:45 AM as the start time, ensuring proper compensation for all pre-shift work performed.

Custom Rotation Scheduling for Assignments

What - Assignment scheduling capabilities have been expanded to allow administrators to apply custom rotation recurrence rules directly to assignments during creation. This enhancement works with both AWT (Advanced Workforce Tracking) and regular assignment types, and assignments appear on the shift board only on dates matching the selected recurrence pattern, automatically hiding them on non-applicable days to minimize blank space.

Why - This enhancement was implemented due to customer requests for more sophisticated assignment scheduling that aligns with specific rotation patterns, enabling departments to schedule specialized assignments that follow the same rotation cycles as their shift schedules without creating duplicate entries or manual workarounds.

How -

• Navigate to the assignment creation interface in Scheduling
• Locate the custom rotation scheduling section below existing recurrence options
• Select the desired custom rotation recurrence rule from the dropdown menu of available patterns configured for your agency
• Complete standard assignment fields (name, type, users, etc.) and choose between AWT or regular assignment types as needed
• Note that the selected recurrence rule cannot be excluded after assignment creation
• Assign individual users to the rotation-based assignment using standard scheduling methods
• The assignment will appear on the shift board only on dates matching the custom rotation schedule, with automatic visibility updates based on the rotation calendar
  

Use Case - A fire department operates a specialized Technical Rescue Team that follows a 48 on/96 off rotation pattern matching their A Shift schedule. The training coordinator creates a "Tech Rescue Standby" assignment and applies the 48/96 rotation recurrence rule during creation. The assignment now automatically appears on the shift board only during the 48-hour on-duty periods for A Shift, and personnel assigned to this specialized duty can be scheduled accordingly without the assignment cluttering the schedule on off-duty days, providing clear visibility of when the team is available for deployment.

Personnel API - Create New Personnel Records

What - The Personnel API now includes POST functionality, enabling programmatic creation of new personnel records through the API. This enhancement completes the full suite of CRUD operations (Create, Read, Update) for personnel management using a consistent data structure across all endpoints, with each successful POST request automatically generating a unique personnel ID and real-time validation against existing client data.

Why - This functionality was added due to customer requests for complete API-based personnel management capabilities, allowing external systems and integrations to create new user records alongside the existing GET and PATCH capabilities without requiring manual data entry through the web interface.

How -

• Ensure your organization has Personnel API permissions enabled and valid API authentication credentials configured
• Use the POST endpoint at the URL: https://[your-environment].firstdue.com/fd-api/v1/personnel/
• Construct the request body using the same data structure as GET and PATCH endpoints, including desired field combinations for the new personnel record
• Execute the POST request; if referenced data (departments, stations, ranks, etc.) does not exist in your instance, the API returns validation errors in the response
• Upon successful creation, the response includes the newly generated personnel ID
• Use GET requests with the personnel ID to retrieve the created record: https://[your-environment].firstdue.com/fd-api/v1/personnel/[personnel-id]
• Use PATCH requests with the personnel ID to update specific fields as needed: https://[your-environment].firstdue.com/fd-api/v1/personnel/[personnel-id]

Use Case - A fire department uses an external HR system that manages new hire information and needs to automatically create corresponding user accounts in the scheduling system when new firefighters complete orientation. Their IT department develops an integration that uses the POST Personnel API endpoint to create new personnel records when the HR system triggers a "new hire onboarding complete" event, automatically populating department, station, rank, and other relevant fields. The API returns the new personnel ID, which the HR system stores for future updates, eliminating manual data entry and ensuring immediate scheduling system access for new personnel.

Multi-Module Time Clock Support

What - The time clock kiosk has been expanded to support clocking in for Activities/Events, Training, and Incidents in addition to the existing Shift Board functionality. Users can now select from four module options when clocking in and accurately log their time across multiple operational areas without being required to appear on the shift board, with the system displaying relevant options based on the selected module (all activities available for the current day, training classes assigned to the user for the current day, or open incidents from current and previous day).

Why - This enhancement was implemented due to customer requests for comprehensive time tracking across all department activities beyond scheduled shifts, allowing accurate logging of time for training exercises, special events, and incident responses while maintaining consistent data structure and reporting across all time clock functions.

How -

• Access the time clock kiosk interface
• Select the desired module from four available options: Shift Board, Activities/Events, Training, or Incidents
• View the dropdown list of available options specific to the selected module (activities available for the current day, training classes assigned to you for the current day, open incidents from current/previous day, or shift board assignments)
• Select the specific activity, training class, incident, or shift from the dropdown menu
• Clock in successfully; the system records the time entry with the Location field populated according to module type
• Clock out using the standard time clock process when your activity is complete
• Note that shift board validation is removed for Activities, Training, and Incidents modules, while Shift Board clocking continues to use existing validation

Use Case - A firefighter arrives at the station for a scheduled hands-on training class on vehicle extrication techniques. Instead of clocking in through the shift board (where they are not scheduled that day), they access the time clock kiosk, select "Training" from the module options, choose "Vehicle Extrication Class - October 15" from the dropdown of their assigned training classes, and clock in. Their time entry accurately reflects attendance at the specific training class with the class name recorded in the Location field. Later that day, if they respond to an actual vehicle accident, they can clock in again by selecting "Incidents" and choosing the specific incident, ensuring separate and accurate time tracking for both the training activity and the emergency response.

Improved Shift Assignment Availability Tracking

What - The shift assignment process now includes intelligent availability duration tracking that accurately calculates and displays remaining availability based on whether shifts consume full or partial availability windows. When users are assigned to shifts, the system determines if the assignment uses their complete availability window (such as a 24-hour shift for 24-hour availability) or only a portion (such as an 8-hour shift for 24-hour availability), and the Availability tab updates in real-time to reflect remaining unassigned hours.

Why - This enhancement was implemented due to customer requests for real-time visibility into partial availability after shift assignments, enabling schedulers to identify personnel who remain available for additional assignments rather than removing them completely from the availability pool when they still have unassigned hours.

How -

• Navigate to SCHEDULING → SHIFT BOARD to access the scheduling interface
• Check the AVAILABILITY tab on the right-hand side to view users available for assignment, including those marked "Available for call"
• To assign a user to a shift with full availability match: select a user with 24-hour availability and drag and drop them to a 24-hour shift; the user is completely removed from the Availability tab with no remaining hours
• To assign a user to a shift with partial availability match: select a user with 24-hour availability and drag and drop them to a shorter duration shift (such as an 8-hour shift); the user remains in the Availability tab with adjusted availability showing remaining unassigned hours
• Note that if the assigned user lacks required qualifiers for the shift, a warning message appears but the assignment proceeds
• The Availability tab automatically refreshes to reflect current availability status after each assignment

Use Case - A scheduler is staffing multiple units for an anticipated busy day and sees that a paramedic has indicated 24-hour availability. The scheduler assigns the paramedic to an 8-hour shift on the primary ambulance. Instead of disappearing from the Availability tab completely, the paramedic remains visible with 16 hours of remaining availability displayed. Later in the scheduling process, when a different unit needs coverage for a 12-hour period, the scheduler can easily identify and assign the same paramedic to fill that shift, maximizing utilization of available personnel without having to manually track who has partial availability remaining.

Bugs

Allow Trades to be Edited for Unassigned

What - This fix resolves a critical issue where trade acceptors were being incorrectly removed from the Unassigned Person section after editing Trade Time Off records, ensuring proper maintenance of trade acceptor visibility and status throughout the entire trade lifecycle for accurate personnel tracking and workflow continuity.

Why - This fix was implemented due to customer request to address data integrity concerns in the trade management workflow where personnel visibility was being lost during routine record maintenance activities.

How - This fix works automatically:

• Trade acceptors remain visible in the Unassigned Person section regardless of Time Off record modifications
• Users can safely edit Trade Time Off records (Project Code, Notes, etc.) without affecting personnel visibility
• All trade-related records maintain proper relationships throughout the process
• Complete audit trail is preserved throughout the trade lifecycle
• No additional configuration is required

Use Case - When a firefighter who accepted a trade has their Time Off record edited to add project codes or update notes, they remain visible in the Unassigned Person section, ensuring supervisors can continue to track their availability and the trade remains properly documented in the system without losing personnel assignment visibility.

Time Off Request - Initiated Date Preservation

What - This fix resolves a critical bug where editing Time Off Requests incorrectly updated the Initiated date to the current timestamp instead of preserving the original creation date, ensuring accurate reporting and maintaining proper audit trails for approval workflows.

Why - This fix was implemented due to customer request to address reporting accuracy issues that were causing confusion in approval workflows and impacting audit trail integrity for time off management.

How - This fix works automatically:

• The original Initiated timestamp is preserved when editing Time Off Requests
• Only modified fields are updated during the edit process
• The Initiated field continues to display the original creation date regardless of subsequent edits
• Reporting and approval workflows reference accurate initiation timestamps
• No additional configuration is required

Use Case - When a firefighter submits a vacation request on January 15th and later edits it on January 20th to add additional notes, the system continues to show the Initiated date as January 15th, ensuring accurate reporting of request timing and proper audit trails for administrative review and approval processing.

Timecard Copy Week Function Error Resolution

What - This fix resolves a console error that occurred when switching users and attempting to copy week data on the time card page, ensuring seamless user switching functionality and eliminating browser console errors that previously disrupted the copy week workflow.

Why - This fix was implemented due to customer request to address data handling issues that could have led to data integrity problems or unexpected behavior during timecard management operations.

How - This fix works automatically:

• Users can now switch between different employees using the dropdown menu without generating console errors
• The copy week functionality executes successfully for all accessible users
• Enhanced backend processing ensures proper user context management during operations
• All copy week operations complete without browser console errors
• No additional configuration is required

Use Case - When a supervisor needs to copy the previous week's timecard data for multiple firefighters, they can switch between different personnel using the user dropdown and use the copy week function without encountering system errors, ensuring reliable timecard management across all employees under their supervision.

User Role Permission Detection for Time Off Approval

What - This fix resolves a critical issue where the system failed to properly detect users with APPROVE/DENY TIME OFF permissions when those users were assigned to multiple roles with mixed permission sets, ensuring users with required permissions are correctly identified and available for time off approval workflows regardless of which specific role grants them the permission.

Why - This fix was implemented due to customer request to address approval workflow bottlenecks where eligible approvers were not available for assignment despite having the correct permissions through their assigned roles.

How - This fix works automatically:

• System now scans all roles assigned to a user to identify permission grants
• Navigate to Scheduling → Setup → Time Off → Specific Users to view all users with detected permissions
• Users with required permissions through any assigned role can be successfully added as specific approvers
• Enhanced permission logic evaluates all user roles for eligibility determination
• Also applies to Scheduling - Routing trade approval permissions

Use Case - A fire captain who has both "Station Officer" and "Training Coordinator" roles, where only the Station Officer role includes time off approval permissions, will now correctly appear in the list of available approvers, ensuring they can be assigned to approve vacation requests and other time off for their personnel without permission detection failures.

Maximum Consecutive Hours Validation for Split Shift Rotations

What - This fix resolves a critical validation issue where users on rotation for split shifts could exceed configured maximum working hours when being assigned to call shifts, ensuring proper enforcement of hour limits across all shift types and rotation statuses for compliance with configured work time restrictions.

Why - This fix was implemented due to customer request to ensure consistent application of maximum hour limits regardless of shift assignment status and prevent scheduling violations that could impact personnel safety and regulatory compliance.

How - This fix works automatically:

• System continuously monitors total hours worked across all shift types including work shifts, rotations, and call shifts
• Users who have reached configured hour limits are automatically excluded from contactable user lists for call shifts
• Maximum hours and break periods must be configured in Scheduling → Setup → Settings
• Start of day time must be properly set to ensure accurate hour calculations across day boundaries
• Split shift scenarios now properly track cumulative hours across alternating assignments

Use Case - A firefighter working alternating morning and afternoon rotations who has accumulated 36 hours over several days will be correctly excluded from available call shift assignments if the maximum consecutive hours is set to 39 hours with a 9-hour break requirement, ensuring compliance with fatigue management policies and preventing over-scheduling.

Call Shift Maximum Hours Calculation Fix

What - This fix resolves a critical issue where users were incorrectly excluded from call shifts due to faulty consecutive work hours validation, ensuring the system properly calculates maximum consecutive work time including partial shifts and break periods so that eligible users are correctly available for assignment.

Why - This fix was implemented due to customer request to address scenarios where users were being incorrectly marked as unavailable for shifts despite having adequate break time and not exceeding actual consecutive work hour limits.

How - This fix works automatically:

• System correctly computes consecutive work time across partial and full shifts
• Validates sufficient break periods (equal to or greater than configured minimum) between work periods
• Handles consecutive hour calculations that span multiple days
• Users are marked available when consecutive hours don't exceed configured maximum and they have adequate break time
• Ensure maximum consecutive hours and minimum break time are configured in system settings

Use Case - A firefighter who worked 24 hours on November 8th, 8 partial hours on November 9th, and 24 hours on November 10th (totaling 56 total hours but only 32 consecutive hours) followed by a 48-hour break period will now be correctly available for shifts on November 13th since their consecutive hours (32) are below the 48-hour maximum and they had adequate break time, rather than being incorrectly excluded from assignment.

Job Board Daily Digest Notification Delivery

What - This fix resolves a critical issue where Job Board notifications were not being sent to users at their scheduled times, ensuring that when Job Boards are created with daily notification settings, users receive timely SMS and email notifications as configured for improved operational reliability in call shift management.

Why - This fix was implemented due to customer request to address notification delivery failures that were impacting operational communication and call shift coordination when Job Board functionality was enabled.

How - This fix works automatically:

• Configure Job Board settings by navigating to Scheduling → Setup → Call Shift Rules → Job Board and enable Job Board with Daily notification setting
• Create Call Shifts using Scheduling → Call Shift → New Call Shift and use the Add Job Board button
• System now properly queues and sends notifications at scheduled times via configured methods (SMS/email)
• All notification activities are logged in Scheduling → System Log for troubleshooting
• Requires Twilio integration for SMS notifications and valid user notification methods

Use Case - When a fire department creates a Job Board for available overtime shifts with daily notifications scheduled for 8:00 AM, all eligible firefighters now receive their SMS and email notifications reliably at the configured time, ensuring proper communication about available opportunities and maintaining operational readiness for call shift coverage.