Purpose Statement

This article addresses common questions about the LMS-style training classes that have been automatically assigned to Michigan ePCR client accounts. These classes serve as supplemental resources for personnel to enhance their understanding of ePCR processes and First Due platform features beyond the standard training webinars.

Background Information

First Due has automatically enrolled Michigan ePCR clients in a set of foundational training classes delivered through the Training module. These self-paced classes are designed to support personnel who want additional learning resources to complement their ePCR training. The classes are provided as informational resources and do not require mandatory completion.

Required Permissions

No specific permissions are required to access these pre-assigned classes. All personnel with access to the First Due platform can view and complete the available training modules.

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Frequently Asked Questions

What are the classes?

These are LMS-style classes provided by First Due for your personnel to self-complete on their own schedule. The classes cover various aspects of ePCR processes and First Due platform functionality, designed to supplement the information provided in your standard training webinars.

Who assigned them?

First Due automatically placed these initial classes in your account as part of your Michigan ePCR client setup. No action was required from your agency to receive these training resources.

Do I need to complete them?

No, completion is not mandatory. These classes are provided for your information only as a resource for personnel who would like more detailed information beyond what was covered in the provided webinar training sessions.

Can I add other training to the Training module?

No, you cannot add additional training content to the Training module. The Training module was added to your account specifically for the purpose of these pre-assigned classes. The module will possibly be restricted or turned off in the future unless your agency decides to independently upgrade to other First Due Modules. Please reach out if you would like to speak to our Client Success staff about adding additional modules for your agency.

Where do I find the classes?

You can access the classes on the Training module dashboard within your First Due platform.

Go to: Training Module > Dashboard > Active and Upcoming Classes

Why is my class not marking complete when I finished?

Make sure you are using the black X box in the upper right corner to close the class when you are completely finished. The "Exit course" button allows you to leave and re-enter the course while saving your place, but it does not mark the class as complete. Only using the black X box will register completion.

Do I need to do anything to these classes as an admin?

No administrative action is required. It's best to simply allow your personnel to take the classes at their own pace and leave the rest of the Training module configuration unchanged. The classes will show in the Training Classes or Training Log of the Training Module.

I need more information about completing an ePCR. Does First Due offer any other classes?

Yes, First Due provides additional ePCR training resources. Please check out the Academy section and the ePCR section of the Knowledge Base for comprehensive training materials and documentation.

First Due Knowledge Base ePCR Section

Best Practices

• Encourage personnel to complete classes during downtime or between calls
• Allow personnel to work through classes at their own pace
• Avoid making changes to the Training module configuration
• Direct personnel with questions to the Knowledge Base ePCR section for additional support
• Use the classes as supplemental training

Troubleshooting & FAQs

Issue: Class progress not saving Solution: Ensure personnel use the "Exit course" button to leave temporarily, not the browser back button

Issue: Cannot find Training module Solution: Check that the user has proper platform access and the module appears on the main dashboard

Issue: Class appears incomplete despite finishing Solution: Verify that the black X box was used to close the class, not alternative exit methods