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Mobile Response (Android): Using Multiple First Due Accounts

Purpose Statement

This article explains how users can add, manage, and switch between multiple First Due user accounts within the Android Mobile Response App. This feature allows personnel who belong to multiple departments to quickly switch profiles without logging out and back in repeatedly.

Background Information

Some Fire and EMS personnel operate across multiple departments, jurisdictions, or agencies. The First Due Android Mobile Response App supports multiple user accounts on a single device, allowing users to “hot swap” between profiles.

Each account must belong to a different department. Users are not permitted to switch between multiple accounts within the same department. All data displayed—such as incidents, notifications, and settings—is tied strictly to the active profile and the permissions assigned by that department’s administrator.

Prerequisites:

  • Android device with the First Due Mobile Response App installed
  • Valid login credentials for each department account
  • Accounts must be associated with different departments

Required Permissions

  • Admin--Allows Mobile App Sign in
  • Admin--Allow User Switching Account
  • Admin > Allow Offline Sign in: Allows user to sign into the Mobile App while Offline

Video

Step-by-Step Guide

1: Log In to the First Due Mobile App

  • Open the First Due Mobile Response App.
  • Log in using your primary account credentials.
  • Select the First Due Environment being utilized by your department:
    • United States
    • Canada

 

2. Add an Additional Account

  • Click on the User Profile Icon in the top Left Corner and then select Add Account, then enter the credentials for the other department account.

 

3. Log into the Additional Account

  • Enter the login credentials for the new account

  • Verify that the new account displays in the User Profile Menu.

 

4. Switch to Another Profile

  • Open the profile menu again and select the profile you want to use. The current active profile is displayed at the top and has a blue checkmark next to the username in the list.

5. Remove a Profile

  • Switch to the profile you want to remove, select Log Out, then confirm. That profile will no longer appear in the list after you log in to another profile.

Best Practices

Do’s

  • Do verify each account belongs to a different department before adding it.
  • Do confirm the active profile before responding to incidents.
  • Do log out of profiles that are no longer needed on the device.

Don’ts

  • Don’t attempt to add multiple accounts from the same department.
  • Don’t assume incidents or notifications carry over between profiles.
  • Don’t share login credentials across users.

Tips & Recommendations

  • Always check the blue checkmark to confirm which profile is active.
  • Notifications and alerts are profile-specific and depend on each department’s configuration.
  • Department administrators should ensure correct permissions are assigned for mobile users.

Troubleshooting & FAQs

Q. Why don’t I see incidents after switching profiles?

A. Incidents are displayed based on the active profile’s permissions and notification settings.

Q. Can I add multiple accounts from the same department?

A. No. Account switching is only supported between different departments.

Q. Why did a profile disappear from my account list?

A. Profiles are removed when you log out of that specific account.

Q. Do settings transfer between profiles?

A. No. All settings, actions, and notifications are unique to each profile.