Purpose Statement

This article explains how to delete, view, and recover ePCRs within the system. It ensures users understand how deleted records are managed, retained, and restored, helping maintain accurate reporting and compliance with departmental data policies.

Background Information

ePCRs can be created manually in the system. Occasionally, ePCRs may need to be deleted due to duplication, errors, or administrative cleanup.

Deleted ePCRs are not permanently removed immediately. Instead, they are stored temporarily based on a department-defined retention period, allowing users to recover them if needed. This feature helps prevent accidental data loss and supports audit tracking.

Required Permissions

• My EMS Care Reports Delete Permission (to Delete ePCRs)
• View Other's EMS Care Reports Allow (to view and recover ePCRs)
• Read Deleted EMS Care Reports Allow (to view Deleted List)
• Recover Deleted EMS Care Reports (to recover deleted reports)

Note: The ability to delete or recover incidents is permission-dependent.

Video

Step-by-Step Guide

Delete an ePCR

1. Navigate to Incident Documentation from the main (First Due) menu.
2. Select EMS Incident List.

3. Locate the incident you wish to delete.
4. In the Actions column, click the Trash Can icon.

5. Confirm deletion when prompted.

The incident will now be removed from the active list.

View Deleted ePCRs

1. Click the First Due Menu icon.
2. Navigate to Incident Documentation / Deleted EMS Incidents.

3. Review the list of deleted records, which includes:
   • Incident Number
   • Date
   • Incident Location
   • Additional incident details
   • Time Remaining before permanent deletion

Recover a Deleted Fire Incident

1. Go to Deleted EMS Incidents.
2. Locate the incident you want to restore.
3. In the Actions column, click Recover.

4. Confirm the action.

The incident will be restored to the EMS Incident List.

View Audit History (Report Log)

1. Select the Report Log icon.

• Review the audit trail, including:
• When the incident was deleted
• When it was recovered
• Open the restored incident

• The user who performed each action

   

Understand Retention Settings

1. Click the First Due Menu icon.
2. Navigate to Incident Documentation / EMS Incident Setup.

3. Select the General tab.
4. Locate the Deleted EMS reports Retention Duration setting.

This value determines how long deleted incidents remain recoverable (e.g., 30 days).

Best Practices

• Only delete incidents when absolutely necessary to avoid data inconsistencies.
• Regularly review deleted incidents before the retention period expires.
• Use the recovery feature promptly if an incident was deleted in error.
• Ensure retention settings align with departmental policies and compliance requirements.
• Limit delete permissions to trusted administrative roles.

Troubleshooting & FAQs

Q: I don’t see the trash can icon. Why?
A: Your user role likely does not have permission to delete fire incidents. Contact your administrator.

Q: Can I recover an incident after the retention period expires?
A: No. Once the retention period ends, the incident is permanently deleted and cannot be recovered.

Q: Why is the “Time Remaining” different for each incident?
A: The countdown begins at the time of deletion for each individual incident.

Q: Where can I change the retention period?
A: In Fire Incident Setup → General tab, if you have administrative permissions.

Q: Is there a record of who deleted or recovered an incident?
A: Yes, the Report Log tracks all actions for auditing purposes.