Purpose Statement

The General Settings section allows administrators to configure system-wide options that control Fire Investigation functionality. These settings determine whether investigators can refresh CAD information from within an investigation and which Fire Incident Types automatically generate Fire Investigation records.

Background Information

General Settings provide agencies with the ability to streamline Fire Investigation workflows by enabling CAD integration features and automating investigation creation for selected incident types.

When configured:

• A Refresh CAD Info button can be made available within Fire Investigations.
• Selected Incident Types automatically generate Fire Investigation records, allowing users to begin investigations directly from the Investigation List using the Play button.

These settings work in conjunction with your agency's configured CAD integration and Incident Types.

Required Permissions

Users typically need:

• Fire Investigation Access
• Investigation Setup
• General Settings Administration
• Configuration Management

Permissions may vary depending on agency configuration.

Video

Step-by-Step Guide
 

1. Navigate to Investigation Setup

1. Navigate to Fire Investigation.
2. Select Investigation Setup.
    

2. Open General Settings

1. Select the General section.
    

3. Enable the CAD Refresh Button

1. Enable the CAD Refresh option to display the Refresh CAD Info button within Fire Investigations.
2. This feature works in conjunction with the CAD Integration Incident Types configuration.
3. Note: If no Incident Types are selected, the Refresh CAD Info button will not appear within the Investigation form.
    

4. Configure Automatic Investigation Creation

1. Locate the Incident Types dropdown.
2. Select each Incident Type that should automatically create a Fire Investigation.
3. Note: Available Incident Types are based on your agency's configured Fire Incident Types.
4. Save your changes.
    

5. Verify Automatic Investigation Creation

1. Navigate to the Fire Investigation List.
2. For Fire Incidents matching the configured Incident Types, a Play button appears in the Actions column.
3. Select the Play button to begin a new Fire Investigation.
    

6. Refresh CAD Information

1. Open a Fire Investigation.
2. If enabled, select Refresh CAD Info to update investigation information from the CAD system.
    

Best Practices

• Configure only Incident Types that routinely require Fire Investigations.
• Verify your agency's CAD integration is configured before enabling the Refresh CAD Info feature.
• Periodically review Incident Type selections to ensure they align with current agency policies.
• Test new configurations after saving to confirm the Play and Refresh CAD Info buttons appear as expected.
• Coordinate configuration changes with agency administrators to maintain consistent workflows.

Troubleshooting & FAQs

Why don't I see the Refresh CAD Info button?
Verify that the CAD Refresh option is enabled and that one or more CAD Integration Incident Types have been selected.

Why isn't the Play button appearing in the Investigation List?
The Fire Incident's Incident Type must match one of the Incident Types configured in General Settings for automatic investigation creation.

Can I select multiple Incident Types?
Yes. Multiple Incident Types can be selected to automatically create Fire Investigations for different types of incidents.

Where do the available Incident Types come from?
The list is populated from your agency's configured Fire Incident Types.

Do these settings affect existing investigations?
These settings apply to investigations created after the configuration changes are saved.