Purpose Statement
The EMS Transport and Offload Intelligence Dashboard provides visibility into patient transport and hospital offload performance.
This dashboard enables agencies to monitor offload times, evaluate compliance with established targets, and identify operational inefficiencies impacting unit availability and patient care continuity.
Background Information
The EMS Transport and Offload Intelligence Dashboard is part of the Advanced Data Insights suite, designed to transform ePCR and operational data into actionable insights.
This dashboard focuses on transport destination trends, offload time performance, and system-level impacts. It supports agencies in identifying delays, improving hospital coordination, and optimizing resource availability.
Users can analyze:
- Offload time compliance against defined targets
- Performance by destination facility
- Time-based trends and patterns
- Operational impact of delays on system readiness
Important:
Advanced Data Insights dashboards are part of a paid upgrade package and may not be available to all agencies. If this dashboard is not visible, contact your Client Success Manager.
Prerequisites:
- Access to Advanced Data Insights
- ePCR data with transport and disposition fields completed (eDisposition.21)
- Accurate time tracking for transport and offload events
Required Permissions
Users must have appropriate permissions to access dashboards and EMS transport data.
Typical permissions include:
- Advanced Data Insights access
- Dashboard view permissions
- ePCR or EMS reporting data access
Recommended roles:
- Administrators
- Chiefs
- EMS leadership
- Operations personnel
- Quality assurance teams
- Data analysts
Step-by-Step Guide
- Go to the First Due logo.
- Access the module stack.
- Select the Dashboard module.
- Select either Dashboards or Dashboard List.
- Select the EMS Transport and Offload Intelligence Dashboard from the drop-down list.
Dashboard Features & Highlights
Global Filters
- Date Range: Define the reporting period for analysis
- Type of Destination (eDisposition.21): Filter by hospital or destination type
- Offload Compliance Target (minutes): Set threshold goals for performance evaluation
Executive Summary Tab
- High-level overview of offload performance
- Snapshot of compliance rates and average offload times
- Quick identification of system-wide issues
Destination Performance Tab
- Analyze offload times by receiving facility
- Compare performance across hospitals or destination types
- Identify consistently high- or low-performing locations
Temporal Analysis Tab
- Evaluate offload trends over time
- Identify peak delay periods by hour and day of the week
- Support staffing and deployment decisions
Operational Impact Tab
- Assess how offload delays affect unit availability
- Understand downstream impacts on response coverage and readiness
- Highlight system strain during high-delay periods
Quality Assurance Tab
- Review detailed records for compliance evaluation
- Identify cases that fall outside expected performance thresholds
- Support QA/QI review processes
Information Tab
- Provides definitions, data sources, and context for dashboard metrics
- Helps users interpret visualizations and calculations accurately
Offload Outlier Manager
- Configure minimum and maximum minute thresholds for offload times
- Toggle statistical outlier exclusion options
- Refine data analysis by removing extreme values that may skew results
Best Practices
- Regularly monitor offload compliance against established targets
- Use destination performance data to collaborate with hospital partners
- Analyze temporal trends to adjust staffing and deployment strategies
- Leverage outlier filtering to ensure accurate performance evaluation
- Incorporate findings into operational and quality improvement initiatives
Avoid:
- Ignoring extreme outliers without reviewing underlying incidents
- Evaluating performance without adjusting filters for relevant timeframes
- Overlooking the operational impact of prolonged offload delays
Troubleshooting & FAQs
Why are offload times higher than expected?
Delays may be caused by hospital capacity issues, documentation gaps, or extended patient handoff processes.
What does the Offload Compliance Target do?
It defines the acceptable time threshold (in minutes) used to measure compliance.
Why should I use the Outlier Manager?
It helps remove extreme values that may distort averages and trend analysis.
Why is destination data missing or limited?
This may occur if eDisposition.21 is incomplete or inconsistently documented.
How can we improve offload performance?
Work collaboratively with destination facilities, review peak delay times, and ensure accurate documentation of timestamps.