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EMS Setup - QA/QI Notifications

Purpose Statement

  1. The purpose of this article is to explain how to enable and configure QA/QI (Quality Assurance/Quality Improvement) notifications in the EMS Incident Documentation module. Enabling these notifications ensures that personnel responsible for report review and quality oversight are promptly informed when reports are flagged for QA/QI action.

Background Information

  1. QA/QI notifications are a critical component of maintaining documentation accuracy and compliance in EMS reporting. First Due allows agencies to choose how these notifications are delivered—via email, the Notification Center, or both.
  2. This configuration is performed within the EMS Setup section of the Incident Documentation module. Proper setup ensures that designated staff receive timely alerts to review, correct, or validate ePCRs that require QA/QI intervention.
Common use cases:
  • Alerting QA reviewers of flagged reports
  • Notifying supervisors when specific criteria are met (e.g., medication administration)
  • Ensuring real-time tracking of compliance metrics

Required Permissions

To enable or modify QA/QI notification settings, the user must have the following permissions:
  • EMS Setup - Manage: Allows navigation to and editing of EMS Setup configuration
These permissions are typically assigned to administrators, QA officers, or supervisors responsible for EMS reporting oversight.

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Step-by-Step Guide

1. Navigate to EMS Setup
  1. Go to the Incident Documentation module from the main navigation menu.
  2. Select EMS Setup from the available options.
     
Navigate to Incident Documentation and select EMS Setup.

 
2. Open the General Section
  1. In the EMS Setup interface, select the General tab or section.
     
Select on the General section.

 
3. Locate the Notifications Subsection
  1. Scroll within the General section until you reach the Notifications subsection.
  2. This area includes options related to QA/QI alerts.
     
From the General section scroll until you see the Notifications subsection.
4. Configure QA/QI Notification Delivery
  1. Use the dropdown menu under QA/QI Notifications to select how alerts should be delivered.
    1. Email – Sends QA/QI alerts to the user’s email address.
    2. Notification Center – Displays alerts in the First Due Notification Center.
    3. Notification Center and Email – Sends alerts to both locations for maximum visibility.
       

 
5. Save Your Changes
  1. Select Save to apply and confirm your notification settings.
     
Click on Save

Best Practices

  1. Select both Notification Center and Email for important QA/QI alerts to ensure visibility across devices and platforms.
  2. Regularly review the Notification Center to catch any updates missed via email.
  3. Do not rely on email alone if users may have spam filters or are frequently in the field without email access.
  4. Test the notification method after setup to ensure delivery is functioning for selected users.

Troubleshooting & FAQs

Q: I enabled QA/QI notifications but users aren’t receiving alerts. What should I check?
A: Confirm that the correct delivery method is selected, and verify user email addresses are accurate in their profile settings. 

 
Q: Can I enable notifications for specific users only?
A: Notifications are delivered to the persons associated to the specific ePCR.  

 
Q: Where do I find the Notification Center?
A: The Notification Center is located in the top navigation bar (bell icon) within the First Due interface. It displays system alerts and reminders based on user role and permissions.