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Resolving QA/QI comments - Crew Members

Purpose Statement

  1. This article demonstrates the process for resolving QA/QI comments from the perspective of the ePCR report author, ensuring proper response to reviewer feedback and maintaining quality documentation standards.

Background Information

  1. The QA/QI comment resolution process allows report authors to address feedback from quality assurance reviewers directly within the ePCR system. This workflow ensures that documentation issues are corrected efficiently while maintaining clear communication between reviewers and field personnel.
  2. When QA/QI reviewers identify areas for improvement or correction in an ePCR, they can leave specific comments tied to individual fields or sections. Report authors can then view these comments, navigate directly to the referenced fields, make necessary corrections, and communicate back to reviewers through the resolution process.

Required Permissions

To complete this task, users need the following First Due permissions:
My EMS Care Reports
  • Read
  • Update
View Other's EMS Care Reports
  1. Allow
These permissions ensure crew members can access their reports, view QA/QI comments, make necessary edits, and update incident status as needed.

Video

Step-by-Step Guide

Step 1: Navigate to EMS Incident List
  1. Navigate to the EMS Incident List to locate your reports
     
Navigate to the EMS Incident List
 
Step 2: Locate the EMS Incident
  1. Find the EMS Incident that has been requested for review
  2. Click on the Edit EMS Record Button (eyeball icon or pencil icon) pending on the status of the report
  3. Note that the QA Status will show as "Waiting"

 
Step 3: Access QA Comments
  1. Click on the Comments Icon to display all QA comments associated with the report
     

 
Step 4: Navigate to Specific Fields
  1. Click on a specific comment to select it
  2. Click the "Go to Field" button to navigate directly to the referenced field within the report

 
Step 5: Resolve Comments Without Edits
  1. If a comment does not require an edit to the report, simply click "Resolve"
  2. Optionally, type in a reply to the reviewer explaining your response

 
Step 6: Handle Comments Requiring Edits
  1. If a comment requires an edit to the report, verify the reviewer has placed the report into "In Progress" status
  2. If not in "In Progress" status, you'll need to change the incident status to "In Progress" to make edits (requires appropriate permissions)

 
Step 7: Confirm Status Change
  1. Click "Confirm" to confirm the status change to "In Progress"
     

 
Step 8: Locate Fields for Editing
  1. Find the specific field that requires editing based on the QA/QI comment
     

 
Step 9: Make Requested Changes
  1. Make the requested changes to the identified field
  2. Click "Resolve" when corrections are complete
  3. Optionally, leave a reply for the reviewer explaining the changes made
  4. Click "Send" to submit your response

 
Step 10: Monitor Comment Status
  1. The Comments section will track all comments and their resolved/unresolved status
  2. Review all comments to ensure none are missed

 
Step 11: Submit for Final Review
  1. When all comments have been addressed, click "Submit Approval"
     

 
Step 12: Verify Status Changes
  1. The Incident Status will change to "Provider Completed"
  2. The QA Status will change to "Pending"
  3. Your responsibilities as the Crew Member/Report Author are now complete

Best Practices

  1. Review all QA/QI comments thoroughly before beginning the resolution process
  2. Use the "Go to Field" function to ensure you're addressing the correct sections
  3. Provide clear, professional responses when replying to reviewers
  4. Make corrections promptly to maintain workflow efficiency
  5. Double-check all changes before resolving comments to avoid additional review cycles
  6. Communicate with supervisors if you disagree with requested changes
  7. Document any systemic issues that lead to recurring comments
  8. Use the resolution process as a learning opportunity to improve future documentation

Troubleshooting & FAQs

Why can't I edit my report to address QA comments? 
  1. Ensure the report is in "In Progress" status. If not, you may need permissions to change the incident status or ask the reviewer to modify the status.
     
What if I disagree with a QA/QI comment? 
  1. Use the reply function to communicate your perspective to the reviewer. Consider discussing with your supervisor if disagreements persist.
     
Can I see all comments at once? 
  1. Yes, clicking the Comments Icon displays all QA comments. You can work through them systematically.
     
What happens after I submit approval? 
  1. The report returns to the QA/QI reviewer for final evaluation. They will either approve the report or provide additional feedback.
     
How do I know if my responses were adequate? 
  1. The QA/QI reviewer will either approve the report or provide additional comments if further clarification is needed.
     
Can I add comments for the reviewer? 
  1. Yes, you can include replies when resolving comments to provide context or explanations for your changes.
     
What if I can't find the field mentioned in a comment? 
  1. Use the "Go to Field" button to navigate directly to the referenced field. If issues persist, contact your supervisor or the QA/QI reviewer.