Purpose Statement

The purpose of this article is to guide users through creating and completing a hydrant work order within the First Due platform. Hydrant work orders enable agencies to track maintenance, repairs, and operational status to ensure hydrant readiness, accountability, and compliance.

Background Information

Hydrant work orders can be initiated from multiple modules within First Due, allowing flexibility based on user workflow and operational context. Whether accessed from a map, list, or work order board, users can quickly generate requests tied to specific hydrants.

This functionality is commonly used by field personnel, inspectors, and maintenance teams to:

• Report hydrant deficiencies or damage

• Schedule maintenance and repairs

• Track hydrant operational status (in service vs. out of service)

• Maintain compliance and inspection records

Required Permissions

Users will need the following permissions:

• Access to the Hydrants Module

• Access to Responder View and/or Pre-Planning Module

• Permission to Create and Edit Work Orders

• Access to Hydrant Work Order Boards

Note: Permissions may vary by agency configuration but are typically assigned to field users, inspectors, and supervisors.

Video

Step-by-Step Guide

Creating a Hydrant Work Order

Option 1: Hydrants List

1. Open the First Due Menu

2. Navigate to Hydrants → Hydrants List

3. Locate the hydrant:

   • Scroll using page navigation, OR

   • Use the Search (magnifying glass) in the top-right (minimum 3 characters required)

     • Facility ID

     • Hydrant Number

     • First Due Reference ID

4. Click the arrow on the Actions Column on the right side

5. Select Create Hydrant Work Order
    

   

    

Option 2: Hydrant Map

1. Open the Hydrants Module

2. Select Hydrant Map

3. Locate and select the hydrant

4. Click More Actions (upper-left corner)

5. Select Create Work Order
   
   
    

Option 3: Responder View

1. Open the First Due Menu

2. Navigate to Response → Responder View

3. Locate the hydrant on the map

4. Select the hydrant

5. Click Create Hydrant Work Order

   
   

Option 4: Pre-Plans Map

1. Open the First Due Menu

2. Navigate to Pre-Planning → Pre-Plans Map

3. Locate and select the hydrant

4. In the pop-up window, click Create Hydrant Work Order

   

Option 5: Hydrant Work Order Boards

1. Open the First Due Menu

2. Navigate to Hydrants → Hydrant Work Order Boards

3. Click Add Work Order

   

Option 6: Service Checklist

1. Open the relevant Service Checklist

2. Locate the hydrant-related checklist item

3. Select the option to Create Work Order

4. Select appropriate summary information to include in work order

5. Confirm or select the associated hydrant (if not pre-populated)

6. Proceed to complete the work order form

   

   

Completing a Hydrant Work Order

1. Select Board

   • Choose the appropriate board (if multiple exist)

2. Assign Submitter

   • Defaults to the logged-in user

   • Update if submitting on behalf of another user

3. Select Workflow Phase

   • Choose the correct phase for the request

4. Select Request Type

   • Identify the type of hydrant work being requested

5. Select Hydrant

   • Auto-populated if launched from a map

   • Otherwise, search using at least 3 characters:

     • Facility ID

     • Hydrant Number

     • Reference ID

6. Enter Work Summary

   • Provide a clear, high-level description of the issue or task

7. Complete Optional Fields (as needed)

   • ETA

   • Description 

   • Work performed

8. Set Hydrant Status

   • Indicate whether the hydrant remains in service or is out of service

9. Upload Photos

   • Attach or capture images to support the request

10. Save Work Order

    • Click Save in the upper-right corner

    

Best Practices

• Provide clear and concise summaries for faster processing

• Always attach photos when possible to improve clarity

• Ensure hydrant status is accurate for operational awareness

• Select the correct board and workflow phase to maintain consistency

• Verify hydrant selection to avoid duplicate or incorrect entries

• Use map-based creation when possible for automatic hydrant population

Troubleshooting & FAQs

Q: Why can’t I find a hydrant when searching?
A: Ensure you are entering at least 3 characters and using the correct identifier (Facility ID, Hydrant Number, or Reference ID).

Q: The hydrant is not pre-populated—what should I do?
A: Manually search for the hydrant using the search field within the work order form.

Q: I don’t see the option to create a work order.
A: Verify your permissions include access to hydrant work orders and the required modules.

Q: Which board should I select?
A: Choose the board aligned with your agency’s workflow (e.g., maintenance, repairs, inspections).

Q: When should I mark a hydrant out of service?
A: Any time the hydrant is not operational or may impact response readiness.