Purpose 

1. To explain how to complete a hydrant service checklist and generate a hydrant work order within the system. This process ensures hydrants are properly inspected, maintained, and tracked, helping agencies maintain operational readiness and compliance.

Background Information

Hydrant service checklists are used to document inspections, testing, and maintenance activities for hydrants. These checklists can be accessed from multiple modules, including Response, Pre-Planning, and Hydrants.

Completing a checklist allows users to:

• Record hydrant condition and operational status
• Capture inspection data (pass/fail, measurements, notes)
• Trigger follow-up actions such as work orders or flow tests

Creating a work order directly from the checklist streamlines maintenance workflows and reduces manual data entry.

Required Permissions

Users will need the following permissions:

• Access to the Hydrants Module
• Permission to View and Edit Hydrants
• Permission to Start/Complete Service Checklists
• Permission to Create Work Orders

Permissions may vary by agency configuration.

Video 
 

Step-by-Step Guide
 

Option 1: Start Service from the Map

1. Navigate to one of the following:
   • Response Module → Responder View Map
   • Pre-Planning Module → Map
   • Hydrants Module → Hydrants Map
2. Locate the hydrant:
   • Manually navigate the map
   • OR use the search bar (top left) to search by nearby address
3. Select the hydrant on the map
4. Click More Actions
5. Select Start Service
   • If prompted, choose the appropriate checklist
6. Click Confirm

Option 2: Start Service from the Hydrant List

1. From the main menu, navigate to Hydrants Module
2. Select Hydrants List
3. Locate the hydrant:
   • Scroll through the list 
   • OR use the search (magnifying glass) in the top right
   • Search using at least 3 characters (e.g., hydrant number, facility ID, or reference ID)
4. In the Actions column, select Start Service for the desired hydrant
5. Choose the appropriate checklist (if applicable)

Complete the Hydrant Service Checklist

1. Enter the required Date of Request
2. Complete all checklist fields, which may include:
   • Pass/Fail selections
   • Single or multi-select options
   • Numeric values (e.g., pressure readings)
   • Free text notes
   • Hydrant status (In Service / Out of Service)
3. Complete and Create Work Order
   • The system will generate a work order tied to the hydrant and checklist data

Best Practices

• Always verify the correct hydrant before starting a checklist
• Use the map view for faster, location-based identification
• Enter accurate and complete data to ensure reliable reporting
• Use “Complete and Create Work Order” when maintenance or repairs are needed
• Avoid leaving required fields blank to prevent submission errors

Troubleshooting & FAQs

Q: I don’t see the option to create a work order
A: Verify you have the correct permissions and that all required checklist fields are completed.

Q: The hydrant search isn’t returning results
A: Ensure you are entering at least three characters and using the correct identifier (hydrant number, facility ID, etc.).

Q: Multiple checklists appear—how do I choose?
A: Select the checklist that matches your agency’s inspection or maintenance procedure.

Q: Can I start a checklist from multiple modules?
A: Yes, hydrant service checklists can be initiated from Response, Pre-Planning, or Hydrants modules.