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Knowledge Center

Command Setup: Quick Links

Purpose Statement

This feature allows users to create, edit, and manage quick links within the Command Module, providing instant access to external web pages and documents directly from the command board. Quick links enhance operational efficiency by eliminating the need to search for frequently used resources during critical incident response situations, ensuring commanders have immediate access to essential external information.

Background Information

The Quick Links feature in the Command Module streamlines access to external resources that are frequently referenced during emergency operations. These links can direct users to weather services, mapping resources, mutual aid contact information, standard operating procedures, evacuation plans, or any web-based resource critical to incident management. Quick links are accessible directly from the command board interface, reducing response time and improving decision-making capabilities during active incidents.

Required Permissions

Users must have the appropriate level of the Incident Commands Templates permission configured in their role:
  • Read: View command boards in read-only mode
  • Update: Modify command board settings and information
  • Create: Initiate new command boards and add custom items
  • Delete: Remove command board elements and complete incidents

Video 

Step-by-Step Guide


1. Navigate to Quick Links
  • Open the Main Menu
  • Select Response
  • Select Command Setup
 


 
2.  In Command Setup, select Quick Links.

 

3. Search for Existing Quick Links

  • Use the search field at the top of the page
  • Enter the quick link name or partial text
  • Review the returned results

The search uses fuzzy search functionality, meaning:

  • Partial matches may appear
  • Similar text matches may also display

To clear the search:

  • Select Reset

 

4. Customize Displayed Columns

  • Select the column dropdown menu
  • Choose which columns should display

 

5. Columns can also be:

  • Rearranged
  • Resized
  • Sorted ascending
  • Sorted descending
  • Reset to default sorting

 

6.  Create a New Quick Link

  • Select the Add Quick Link button

 
 

7. Complete the required and optional information:

     A.  Enter Quick Link Title.

     B.  Enter Link (copy and paste the link or URL to avoid any errors).

     C.  Select Save.

 

8. Test a Quick Link
  • Locate the quick link in the list
  • Select the hyperlink

Verify:

  • The URL opens correctly
  • The destination content is accessible
 
 
9.  Edit an Existing Quick Link
  • Locate the quick link in the list
  • Select the Pencil Icon
  • Make the necessary changes
  • Select Save

 
10. Delete a Quick Link
  • Locate the quick link in the list
  • Select the Trash Can Icon
  • Select Confirm

Important:

  • Quick Links cannot be archived
  • Deleted Quick Links are permanently removed
  • Deleted entries cannot be recovered
     

11.    Bulk Delete Multiple Quick Links

  • Select one or more checkboxes next to the Quick Links
  • Select the Bulk Delete button
  • Confirm the delete action


 

12.  Bulk Add Quick Links

  • Select the Bulk Add button

  • Enter multiple quick link entries into the text field
  • Place each entry on a separate line

Each entry should follow this format:

  • Quick Link Name, URL

  1. Example:

    Best Practice:

    • Copy and paste URLs directly to avoid formatting or typing errors

    Once complete:

    • Select Preview Import

 

During preview:

  • Entries are compared against existing quick links
  • Duplicate entries are marked invalid
  • Invalid entries will not import

To complete the import:

  • Select Import

All valid records will appear in the Quick Links list.

Best Practices

  • Use Descriptive Names: Create clear, concise names that immediately identify the resource's purpose (e.g., "National Weather Service," "Mutual Aid Directory," "Evacuation Routes")
  • Verify URLs Before Saving: Always test links before saving to ensure they direct to the correct resource
  • Organize by Priority: Arrange frequently used links at the top of the list for quick access during emergencies
  • Regular Maintenance: Periodically review and test all quick links to ensure they remain active and accurate
  • Standardize Naming Conventions: Use consistent naming patterns across your organization for easy recognition
  • Include Protocol Resources: Add links to relevant SOPs, emergency contact lists, and regulatory guidance documents
  • Consider Mobile Compatibility: Ensure linked resources are mobile-friendly for field personnel access

Troubleshooting & FAQs

Q: Why doesn't my quick link work when clicked?
A: Verify the URL is complete and includes http:// or https://. Test the link in a separate browser window to ensure it's functional.

Q: Can I organize quick links in a specific order? 
A: Quick links typically appear in the order they were created. Contact your system administrator about reordering options if available.

Q: How many quick links can I create? 
A: There is no specified limit, but consider keeping the list manageable for operational efficiency during emergency situations.

Q: Can I link to internal documents or files? 
A: Quick links are designed for web-based resources. Internal documents should be accessible via web URLs or hosted on your organization's web servers.

Q: Why can't other users see my quick links? 
A: Quick links are typically system-wide configurations. Ensure you have proper permissions and that changes have been saved correctly.

Q: Can I include links that require login credentials?
A: Yes, but users will need to authenticate when accessing those resources. Consider the operational impact during emergency situations.