The Invoice Void feature allows agencies to cancel invoices that have been issued but need to be nullified due to errors, cancellations, or other administrative needs. This feature provides a clear audit trail by marking invoices as voided while preserving the original record for compliance and tracking purposes. Voiding an invoice removes it from active billing while maintaining historical data integrity.
The Invoice Void functionality was introduced as part of the Invoice Module enhancement released on February 19, 2024. This feature addresses the need for proper invoice cancellation procedures in Fire/EMS billing operations. Unlike deleting an invoice, voiding preserves the record with clear visual indicators and audit information, ensuring compliance with financial record-keeping requirements.
Key Requirements:
Q: Why can't I void an invoice? A: Ensure the invoice is in "Locked" status and your role has "Invoice - Void" permissions enabled.
Q: What happens to payments on a voided invoice? A: Consult the related article "Invoices - Recording Payments and Adjustments" for guidance on handling payments before voiding.
Q: Can I un-void an invoice? A: Once voided, invoices cannot be restored. You would need to create a new invoice if billing is still required.
Q: Who can see void reasons? A: Void reasons are visible to users with appropriate invoice viewing permissions and appear in the invoice audit trail.
Q: Does voiding affect reporting? A: Voided invoices are excluded from active billing reports but may appear in audit and historical reports with void indicators.