Call Shift Settings Overview

Call Shift Settings Overview

Purpose

  1. To give a overview on Call Shift settings. 

Video



Directions

1. Click on Setup.


Click on Setup.



2. Click on Call Shift Rules.


Click on Call Shift Rules.



3. Click on Settings.


Click on Settings.



4. Here you can:
  • Toggle on or off the candidate method.
  • Toggle on the ability to manually charge call shifts.
    • This will allow you to be able to manually charge or 'award' hours to one, or multiple individuals.
  • Set a default deadline.
    • Start of Shift
    • X Hours/Minutes before Shift
    • X Hours/Minutes after Call Shift starts (sent out)
  • Set a default start time.
  • Set a default call shift work type.
  • Toggle on or off counting 10/14 hour shifts as 12 hour shifts.
  • Toggle on or off Auto Hired if Signed Up.
  • Determine when the hours will be applied to the Rankings, either:
    • The day working the Call Shift.
    • The date you are awarded/accept the Call Shift.
  • Keep Counting from previous Qualifiers
    • This maintains historical data when adjusting call shift settings. 




5. When the Candidate Method is toggled on you will notice some fields disappear, and some appear. 
  • Only Allow For Manual Awarding will appear.
    • This field, when enabled, will not award the call shift at the deadline, but will allow for a administrator to award the call shift to the appropriate candidate.
  • When Allow Manual Charging is selected, Only Charge Above Accepting Users will also appear.
    • This option allows for individuals to be charged above the last accepting user. 
  • Wait Time will disappear.
    • Wait time is not a option when utilizing the candidate method.

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When the Candidate Method is toggled on you will notice some fields disappear, and some appear.

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