Chat Functionality (Web & Mobile)

Chat Functionality (Web & Mobile)

Purpose 

  1. To explain how to use the Chat Functionality within the Mobile App and WEB Responder. 

Notes
NOTE: To create Chat Groups, see the Knowledge Base Article entitled Web Response: Chat Groups.

Video


Directions For Mobile Response App


1. Navigate to the Chat button at the bottom of the screen. 
2. Select the Chat Group that you want to send a message to. 
      -Chat groups can be set up to communicate to all individuals or select individuals within your department. 






3. Type your custom message, and then select Send. 






4. You can also send pre-set messages to members within your chat group. Select the blue Pre-Set Messages button next to the message box and the list of available pre-set messages will appear. 
      -Select the preset message that you want and it will automatically send to it to the members within your chat group. 





5.  Users within your chat group will be notified via push notification of the chat message with a Banner as well as a notification bubble.




5.  Users will also see a notification bubble next to each of the Chat Groups with the number of unread messages.




Directions For Web Responder


1. Navigate to the Response Module and then Responder View.




2. Navigate to the Chat button at the top left corner of the screen.




3. Then choose the desired Chat Group from the right side menu.

 


4. Type your message, and click send. 




5. You can also send pre-set messages to members within your chat group. select the little blue button next to the message box and the preset messages will appear. 
     -Select the preset message that you want and it will automatically send to members within your chat group.




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