Business Portal - Permit Notification

Business Portal - Permit Notification

Purpose Statement:

The Business Portal permit notification system automatically sends email alerts to designated personnel when new permits are created through the business portal interface. This system leverages the existing Permit Type notification framework to ensure proper stakeholders are informed of permit submissions while maintaining separate notification templates for different submission methods.

Background Information: 

When businesses submit permit requests through the Business Portal, it's critical that the appropriate Authority Having Jurisdiction (AHJ) personnel receive immediate notification to begin the review and approval process. The notification system uses the established Permit Type configuration structure to determine notification recipients and timing.

This feature maintains operational continuity by ensuring permit requests don't get overlooked while providing clear distinction between Business Portal submissions and those submitted Community Connect portal. Each submission method uses its own email template to provide context-appropriate information to recipients.

The system is designed to work seamlessly with existing AHJ workflows while accommodating the unique requirements of business-submitted permits, which may require different handling procedures or approval processes compared to internally generated permits.

Required Permissions:

To configure permit notifications, users must have:
  1. System Administrator access to modify Permit Type configurations
  2. AHJ Administrative permissions to manage notification settings
  3. Email Template Management permissions to customize notification content
  4. User Management access to assign notification recipients

Video



Step-by-Step Guide


1. Click on Permits.


Click on Permits.



2. Select Permit Types.






3. Utilizing global search locate the Permit Type you wish to update notifications for.


Utilizing global search locate the Permit Type you wish to update notifications for.



4. Once you locate Permit select pencil icon in the Actions area.


Once you locate Permit select pencil icon in the Actions area.



5. Click on User Portals.


Click on User Portals



6. Scroll down to find Notifications.


Scroll down to find Notifications.



7. You can select to an individual user or a team to receive notifications.


You can select to an individual user or a team to receive notifications.


8. Once you have selected your department recipients click on "Add".




Best Practices:

Recipient Management:

  1. Regularly review and update notification recipient lists
  2. Ensure team memberships remain current as staff changes occur
  3. Use teams rather than individuals, when possible, for better continuity
  4. Maintain backup notification recipients to prevent missed permits

FAQs

FAQ: Can different permit types have different notification recipients?

Yes, each Permit Type can be configured with its own set of notification recipients. This allows for specialized routing based on permit complexity, department jurisdiction, or review requirements.

FAQ: How quickly are notifications sent after permit creation?

Notifications are typically sent within minutes of permit creation. However, delivery time may vary based on email server load and recipient email system processing times.



    • Related Articles

    • Business Portal - ITM Submission Notifications

      Purpose Statement The ITM Notifications feature ensures that service providers receive automatic email alerts when fire departments (AHJs) take critical actions on their ITM submissions. These real-time notifications inform you immediately when ...

    • Business Portal - Permits

      Purpose Statement The Business Portal Permits feature enables service providers and businesses to submit permit applications directly through the First Due Business Portal. This digital workflow streamlines the permitting process by replacing ...

    • Business Portal - How to manage Users

      Purpose Statement: The Business Portal role-based permission system replaces the legacy "Full Admin" and "Limited Admin" roles with granular, stackable roles that provide businesses with flexible permission assignment based on their enabled work ...

    • Permit Request from the Community Connect Portal

      Purpose Statement This article demonstrates the workflow process for handling permit requests submitted through the Community Connect Portal. The process enables Fire/EMS departments to efficiently review, process, and respond to community-submitted ...

    • Business Portal - Business Account Settings

      Purpose Statement The Business Account Settings feature enables business users to independently manage their company information and work type selections, reducing support requests and allowing flexible service expansion. This self-service capability ...