1. Business Portal Access - Active login credentials for the Business Portal
2. Service Provider Role - Account designated as a service provider
3. ITM Submission Permissions - Ability to view and update ITM system status
4. System Update Access - Permission to edit system status and comments

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Video

1. Click on Sign In.

2. Locate the system you need to update. Click "eye icon" to open the Update Status modal.

3. Click Update Status to open the Update Status modal.

4. In the Update Status modal, locate the Insert Previous Comment button.

The most recent prior comment will be automatically inserted into the

editable Comments field with all formatting preserved (bullets, numbered lists, paragraphs)

5. Edit the inserted comment as needed to reflect current status, repairs completed, or updated information.

Tip: This is particularly useful when responding to AHJ deficiency lists - simply insert the previous comment and annotate which items have been repaired.

6. In the Update Status modal, click the History button.

7. The Comments History modal will open on top of the Update Status modal.

This modal displays the complete comment timeline as well as shows you several important details such as the Role label which tells you who made the comment - 'AHJ' means it came from the fire department, and 'BP' means it came from your company.

8. Click on Back to return to main ITM submission window.

9. After editing your comment to reflect current system status or repairs Update any other required fields in the Update Status modal.

Click on "Cancel" to ignore any changes. Click Update & Submit to save your changes and update the system status.

Best Practices

1. Use the Insert Previous Comment button when building upon recent documentation to maintain continuity
2. Review the complete comment history before responding to AHJ feedback to understand the full context
3. Preserve formatting when copying deficiency lists or checklists - bullets and numbered lists improve readability
4. Annotate reused comments clearly (e.g., "REPAIRED" or "RESOLVED" next to completed items) to show what has changed since the previous comment
5. Reference the date and role labels in history to understand the timeline of communications between provider and AHJ
6. Keep comments professional and detailed since they become part of the permanent record

1. Don't delete important context from previous comments when reusing them - annotate changes instead
2. Don't assume the most recent comment is always the most relevant - review history when needed
3. Don't mix unrelated system issues in a single comment - maintain clarity for AHJ reviewers
4. Don't forget to update dates or status-specific information when reusing older comments
5. Don't rely solely on memory - use the History modal to verify what was previously documented

1. For simple status updates that build on recent work, use Insert Previous Comment and add a brief update
2. When addressing multi-item deficiency lists, copy the formatted list and use strikethrough or "COMPLETED" annotations for resolved items
3. Create standardized comment templates for common scenarios (e.g., annual inspection checklists) and reuse them via the history feature
4. Use the chronological organization to quickly identify the most recent AHJ feedback before submitting your response

Troubleshooting & FAQs