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Fire Incident Setup - Adding Additional CAD Fields

Purpose Statement

The Additional CAD Data section allows departments to display additional information received from the dispatch center within a Fire Incident Report.

Administrators can configure additional free-text and date/time fields to accommodate CAD data that is not already captured by the standard incident report fields. These fields can also be renamed to match the information being sent by the dispatch center and configured as read-only to prevent users from modifying CAD-provided data.

Background Information

Additional CAD Data fields are configured within Fire Incident Setup and can be used when a dispatch center sends additional information that needs to appear within an incident report.

The configuration supports:

  • Additional free-text CAD fields
  • Additional date/time CAD fields
  • Custom field names that correspond with the data provided by the dispatch center
  • Read-only configuration to prevent CAD-provided information from being manually edited

Before configuring these fields, confirm which additional fields your dispatch center is sending so the corresponding fields can be configured and labeled appropriately.

Required Permissions

The transcript does not identify the specific First Due permissions required to complete this configuration.

Users must have appropriate access to:

  • Incident Documentation
  • Fire Incident Setup
  • Field Management
  • Custom Field Management

Verify the user's assigned permissions before attempting to configure Additional CAD Data fields.

Video

Step-by-Step Guide


1. Navigate to Fire Incident Setup

  1. Select the First Due logo.
  2. From the module stack, select Incident Documentation.

  3. Navigate to Fire Incident Setup.

2. Enable Additional CAD Data

  1. In Fire Incident Setup, locate the Operation section.
  2. Navigate to Additional CAD Data.
  3. Enable Do you want to include a section in your incident documents for additional CAD data.

  4. Once enabled, additional configuration options will appear.

3. Configure the Additional CAD Fields

  1. Select the number of additional free-text fields needed for information sent from the dispatch center.
  2. If the dispatch center sends additional date/time information, select the number of additional date/time fields needed.
  3. Configure the number and type of fields based on the data being provided by your dispatch center.
     

4. Verify the Additional CAD Data Section

  1. Navigate to Incident Report Sections.

  2. Verify that Additional CAD Data is visible within the available incident report sections.

5. Rename the Additional CAD Fields

  1. Navigate to Field Management.
  2. Open Custom Field Management.
  3. Locate the newly configured CAD field.
  4. Select the pencil icon to edit the field.
  5. Change the field name to correspond with the information being sent by the dispatch center.
  6. Configure the field as Read Only if users should not be able to modify the CAD-provided information.
  7. Select Update.

  8. Verify that a successful save confirmation appears.

6. Verify the Fields in an Incident Report

  1. Open an applicable Incident Report.
  2. Locate the Additional CAD Data section.
  3. Verify that the configured CAD fields appear.
  4. Confirm that the expected CAD information is populating within the appropriate fields.

Best Practices

  • Confirm the additional data being sent by the dispatch center before creating or naming fields.
  • Name each field to clearly correspond with the information provided by CAD.
  • Use the appropriate field type for the incoming information, such as free text or date/time.
  • Consider configuring CAD-populated fields as Read Only to prevent users from manually changing information received from dispatch.
  • After making configuration changes, verify the results using an actual incident report.
  • Confirm that CAD data is populating into the intended fields before relying on the configuration in production workflows.

Troubleshooting & FAQs

Why don't I see the Additional CAD Data configuration options?

Verify that Do you want to include a section in your incident documents for additional CAD data has been enabled. The additional field configuration options appear after this setting is selected.

Why isn't the Additional CAD Data section appearing in the incident report?

Navigate to Incident Report Sections and verify that the Additional CAD Data section is visible.

How do I change the name of an Additional CAD Data field?

Navigate to Field Management > Custom Field Management, locate the field, and select the pencil icon. Update the field name and select Update.

Should Additional CAD Data fields be editable by users?

If the field contains information supplied directly by the dispatch center, configuring it as Read Only is recommended in the transcript to prevent further editing.

Why isn't CAD information populating in the field I created?

Confirm that the field configuration and name correspond with the information being sent by the dispatch center. If the configuration appears correct but data is still not populating, additional troubleshooting of the CAD configuration or data being transmitted may be required.