Purpose Statement
This article explains the key differences between using the Medications module in the First Due mobile app and accessing Medications through the First Due web application.
The First Due mobile app provides access to the Medications Dashboard, Med Kits, Med Supply, and Med Log, allowing users to review medication inventory, perform medication events, manage custody workflows, monitor medication activity, and access medication records directly from their mobile devices.
While the functionality of these pages remains consistent between mobile and web, certain interface elements adapt based on the device's screen size and orientation.
Use this article to understand how Medications displays and functions on mobile devices, which workflows are supported, and when the web application is required.
Important Note:
The mobile app refers specifically to the installed First Due application on a supported mobile device.
The web application refers to First Due accessed through a supported web browser. This includes accessing First Due from a browser on a desktop computer, laptop, tablet, or mobile device.
Accessing First Due through a browser on a tablet or mobile device is considered the web experience, not the mobile app experience.
Background Information
The First Due mobile app provides access to key operational medication management functionality without requiring users to access the web application.
Users can access the following Medications pages directly from the mobile app:
- Medications Dashboard: Monitor medication counts, usage, pending signatures, and expiring medications. Initiate applicable Custody Exchange workflows when the appropriate count schedule is configured.
- Med Kits: Review medication inventory, perform supported medication events, initiate Custody Exchanges, and initiate Custody Exchange Override workflows.
- Med Supply: Access medication supply inventory through an interface that adapts to the device's orientation.
- Med Log: Review medication activity, view event details, download PDF reports, and reverse applicable medication events.
The mobile interface adjusts based on the device's orientation.
- Landscape Orientation: The Medications Dashboard, Med Kits, and Med Supply display and function consistently with their web-based counterparts.
- Portrait Orientation: The Dashboard, Med Kits, and Med Supply use layouts designed to accommodate narrower screens.
- Med Log: The interface and functionality remain consistent between portrait, landscape, and web experiences.
Certain administrative and configuration workflows, including Medications Setup and Med Kit configuration, continue to require the web application.
Medications Functionality Available on Mobile vs. Web
The following table outlines the availability of Medications functionality across the First Due mobile app and web application.
| Feature | Mobile App | Web Application |
|---|---|---|
| Medications Dashboard | Available | Available |
| Medication Counts | Available | Available |
| Medication Usages | Available | Available |
| Medication Transfers | Available | Available |
| Medication Receives | Available | Available |
| Medication Removes | Available | Available |
| Med Kits | Available | Available |
| Medication Custody Exchange | Available | Available |
| Custody Exchange Override | Available | Available |
| Med Supply | Available | Available |
| Med Log | Available | Available |
| Med Log PDF Reports | Available | Available |
| Medication Event Reversal | Available | Available |
| Med Kit Configuration | Not Available | Available |
| Medications Setup | Not Available | Available |
Warning:
Although the Medications Dashboard, Med Kits, Med Supply, and Med Log are available through the mobile app, the appearance of certain pages changes based on device orientation.
How the Medications Dashboard Displays on Mobile
The Medications Dashboard is available through both the First Due mobile app and web application.
Users can access the Dashboard to monitor medication activity and review information displayed within the following Dashboard tiles:
- Counts
- Usage
- Pending Signatures
- Expiring
The Dashboard can also support Custody Exchange workflows when an appropriate Custody Exchange count schedule has been configured.
Landscape Orientation
When a supported mobile device or tablet is used in landscape orientation, the Medications Dashboard looks and functions the same as the web-based platform.
Users can view and interact with the Dashboard tiles using the familiar web-based interface.
Tip:
Use landscape orientation when you want to view and interact with the Medications Dashboard using the same layout available on the web application.
Portrait Orientation
When the Medications Dashboard is viewed in portrait orientation, the interface changes to accommodate the narrower screen.
Instead of displaying multiple Dashboard tiles simultaneously, the mobile app displays one Dashboard tile at a time.
A dropdown menu allows users to switch between the available Dashboard tiles:
- Counts
- Usage
- Pending Signatures
- Expiring
To view a different Dashboard tile, select the dropdown menu and choose the desired option.
The selected tile is then displayed on the screen.
Important Note:
The portrait Dashboard changes how information is presented, not which Dashboard tiles are available.
Users can access all four Dashboard tiles by selecting the appropriate option from the dropdown menu.
Custody Exchange from the Dashboard
Users currently in possession of a Med Kit can initiate a Custody Exchange from the Medications Dashboard when an appropriate Custody Exchange count schedule is configured.
This functionality is available through both the mobile app and web application.
Dashboard-initiated Custody Exchange availability depends on the applicable schedule configuration.
Warning:
A Custody Exchange initiated from the Dashboard requires an appropriate Custody Exchange count schedule. Users can also initiate Custody Exchange directly from Med Kits when they are the current user in possession.
How Med Kits Display on Mobile
Med Kits are available through both the First Due mobile app and web application.
Users can access Med Kits and perform supported medication workflows, including:
- Medication Counts
- Medication Usages
- Medication Transfers
- Medication Receives
- Medication Removes
- Medication Custody Exchange
- Custody Exchange Override
The supported Med Kit functionality remains available on mobile. However, the interface adapts based on the device, screen size, and orientation.
Landscape Orientation
When a supported mobile device or tablet is used in landscape orientation, the Med Kits interface remains consistent with the web application.
Tip:
When documenting a medication action or event from the First Due mobile app, use your device in landscape orientation for the best experience.
Landscape orientation provides additional screen space and is recommended when completing medication event workflows.
Portrait Orientation
When Med Kits are viewed in portrait orientation, the interface adjusts to accommodate the narrower screen.
1. Med Kits Navigation Collapses
The Med Kits navigation menu collapses into a menu button when viewing the page in portrait orientation.
Select the menu button to display the available Medications navigation options.
This reduces the amount of screen space used by navigation and provides additional room for Med Kit information and medication cards.
2. Medication Events Move to an Actions Button
Individual medication event options are consolidated under a single Actions button.
Selecting Actions displays a dropdown containing the supported medication events and workflows available to the user.
This includes applicable Custody Exchange and Custody Exchange Override workflows.
Warning:
Custody Exchange can be initiated by the user currently in possession of the Med Kit. Custody Exchange Override can also be initiated from Med Kits by an authorized user.
Tip:
It is recommended that users perform all medication events in landscape orientation for the best viewing experience. The landscape layout provides additional screen space and displays event information and controls more efficiently.
Medication events can still be completed in portrait orientation; however, users may need to scroll or interact with additional page elements to view and access all applicable event details, fields, and actions.
3. Med Kit Filters Are Collapsed
Med Kit filters are collapsed in portrait orientation to provide additional screen space.
Select the available dropdown arrow to expand and display the Med Kit filtering options.
4. Medication Cards Display Vertically
Instead of displaying medications in the left-to-right list presentation used by the web interface, medication cards display in a vertically stacked list.
This changes how medication inventory is presented on screen but does not change the underlying medication inventory or available Med Kit functionality.
5. Med Kit Details Are Collapsed
Med Kit information that is normally displayed within the Med Kit interface is collapsed in portrait orientation.
This may include:
- Last Count
- Seal Number
- Custody (and override button)
- Placement
- Other Med Kit details
Select Show Details to display the Med Kit information.
When opened, the details display over the medication cards.
6. Selecting Medications for an Event
Medication selection also changes in portrait orientation.
Instead:
- Select the medication.
- Begin the appropriate medication event.
- Select the appropriate Medication Form, expiration date, and lot number during the medication event workflow.
Warning:
The portrait mobile interface changes when the specific medication inventory is selected. Users select the medication first and then identify the appropriate Medication Form, expiration date, and lot number during the medication event workflow.
Custody Exchange and Custody Exchange Override on Mobile
Both Medication Custody Exchange and Custody Exchange Override are supported through the First Due mobile app.
Custody Exchange from Med Kits
The user currently in possession of a Med Kit can initiate a Custody Exchange directly from the Med Kits page.
This workflow is available through both the mobile app and web application.
Custody Exchange from the Dashboard
Custody Exchange can also be initiated from the Medications Dashboard when an appropriate Custody Exchange count schedule has been configured.
The user currently in possession of the Med Kit can initiate the applicable Custody Exchange workflow from the Dashboard.
Custody Exchange Override from Med Kits
Authorized users can initiate a Custody Exchange Override directly from the Med Kits page.
This workflow is available through both the mobile app and web application.
Custody Exchange and Custody Exchange Override are separate workflows.
A standard Custody Exchange is initiated by the user currently in possession of the Med Kit. The Override workflow is available to authorized users through Med Kits when exclusive possession is enabled in Setup.
How Med Supply Displays on Mobile
The Med Supply page is available through both the First Due mobile app and web application.
Users with the appropriate permissions can access Med Supply directly from the mobile app.
Similar to Med Kits, the Med Supply interface adapts based on device orientation.
Landscape Orientation
When a supported mobile device or tablet is used in landscape orientation, the Med Supply page looks and functions the same as the web-based platform.
Users can interact with Med Supply using the familiar web-based layout and functionality.
Portrait Orientation
When Med Supply is viewed in portrait orientation, the interface changes to a card-based layout similar to Med Kits.
1. Medication Events Move to an Actions Button
Individual medication event options are consolidated under a single Actions button.
Selecting Actions displays a dropdown containing the supported medication events and workflows available to the user.
2. Med Kit Filters Are Collapsed
Med Supply filters are collapsed in portrait orientation to provide additional screen space.
Select the available dropdown arrow to expand and display the Med Supply filtering options.
3. Medication Cards Display Vertically
Instead of displaying medications in the left-to-right list presentation used by the web interface, medication cards display in a vertically stacked list.
This changes how medication inventory is presented on screen but does not change the underlying medication inventory or available Med Supply functionality.
4. Selecting Medications for an Event
Medication selection also changes in portrait orientation.
Instead:
- Review the quantity on hand displayed on the medication card.
- Select the medication card to display the available inventory details.
- Review the applicable expiration dates, lot numbers, serial numbers, and quantities.
- Begin the appropriate medication event.
Tip:
It is recommended that users perform all medication events in landscape orientation for the best viewing experience. The landscape layout provides additional screen space and displays event information and controls more efficiently.
Medication events can still be completed in portrait orientation; however, users may need to scroll or interact with additional page elements to view and access all applicable event details, fields, and actions.
How the Med Log Displays on Mobile
The Med Log is available through both the First Due mobile app and web application.
Unlike the Medications Dashboard, Med Kits, and Med Supply, the Med Log does not substantially change its interface based on device orientation.
The Med Log functions the same way in:
- Portrait Orientation
- Landscape Orientation
- Web Application
Available Med Log Functionality
Users with the appropriate permissions can:
- View Medication Events: Review medication activity recorded within the Med Log.
- View Event Details: Select medication events to review their associated details.
- Download PDF Reports: Download available PDF medication report logs.
- Reverse Medication Events: Reverse applicable medication events when authorized.
- Use List Views: Access the same Med Log list views available through the web application.
- Apply Filters: Use the same filtering options to locate specific medication events.
- Navigate Med Log Pages: Use the same page behavior and navigation available on the web-based platform.
Reviewing Medication Events on Mobile
- Open the Med Log from the Medications module in the First Due mobile app.
- Use the available list views and filters to locate the desired medication event.
- Select the medication event to review its details.
- If needed, use the available option to download the PDF report log.
- If the event requires correction and is eligible for reversal, an authorized user can complete the applicable Reverse action.
Warning:
Medication event reversal is available through the First Due mobile app as well as the web application. Reversal remains permission-dependent and is limited to applicable medication events.
Medications Features That Still Require the Web Application
Although the mobile app supports operational medication management, Custody Exchange, Custody Exchange Override, and Med Log functionality, certain administrative configuration workflows continue to require the web application.
These include:
- Med Kit List: Configuring Med Kits. their pouches, and setting medication form par and minimum levels.
- Medications Setup: Accessing Medications configuration and setup functionality.
These functions require the web application and appropriate permissions.
Choosing Between Mobile and Web
Use the Mobile App When
Use the First Due mobile app when you need to:
- Review the Medications Dashboard.
- Monitor Counts, Usage, Pending Signatures, and Expiring medication information.
- Review Med Kits and their inventory.
- Perform Medication Counts.
- Document Medication Usages.
- Transfer, Receive, or Remove medications.
- Complete supported Multi-Action Workflows.
- Initiate Custody Exchange from Med Kits when currently in possession.
- Initiate Custody Exchange from the Dashboard when an appropriate Custody Exchange count schedule is configured.
- Initiate Custody Exchange Override from Med Kits when authorized.
- Access Med Supply and review medication inventory.
- View Medication Forms and quantities on hand.
- Review medication expiration dates, lot numbers, serial numbers, and quantities.
- Access the Med Log.
- Review and audit medication events.
- Download Med Log PDF reports.
- Reverse applicable medication events with the appropriate permissions.
Use the Web Application When
Use the First Due web application when you need to:
- Configure Med Kits and their pouches.
- Access Medications Setup.
- Complete other administrative configuration workflows that are not supported through the mobile app.
The web application can also be used for the supported mobile workflows when users prefer a desktop or browser-based experience.
Best Practices
- Choose the appropriate orientation: Use landscape orientation when you prefer the familiar web-based interface for the Dashboard, Med Kits, and Med Supply.
- Use the Dashboard dropdown in portrait orientation: Select the appropriate tile from the dropdown to view different medication information.
- Review Med Supply quantities carefully: In portrait orientation, select medication cards to review additional inventory details.
- Verify medication inventory information: Review applicable expiration dates, lot numbers, serial numbers, and quantities.
- Use landscape orientation for medication events: The additional screen space can make medication workflows easier to complete.
- Use the Med Kits Actions menu: In portrait orientation, supported medication events and applicable custody workflows are available through the Actions menu.
- Initiate Custody Exchange from the appropriate location: The user currently in possession can initiate a Custody Exchange from Med Kits or from the Dashboard when an appropriate Custody Exchange count schedule is configured.
- Use Custody Exchange Override when appropriate: Authorized users can initiate Override workflows directly from Med Kits.
- Expand Med Kit filters and details when needed: Use the available dropdown controls and Show Details to access additional information.
- Verify medication selections during events: Confirm the appropriate Medication Form, expiration date, and lot number.
- Use the Med Log on mobile for auditing: Authorized users can review medication activity, apply filters, download PDF reports, and reverse applicable events.
- Review events before reversing them: Confirm that the correct medication event has been selected.
- Remember that permissions still apply: Availability of a page on mobile does not mean every user can access or perform all actions on that page.
- Use the web application for administrative configuration: Med Kit configuration and Medications Setup continue to require the web application.
Troubleshooting & FAQs
Can I access the Medications Dashboard from the First Due mobile app?
Yes. The Medications Dashboard is available through the First Due mobile app.
In landscape orientation, the Dashboard looks and functions the same as the web application.
In portrait orientation, the Dashboard displays one tile at a time with a dropdown menu to switch between Counts, Usage, Pending Signatures, and Expiring.
Why can I only see one Dashboard tile on my mobile device?
Your device is likely in portrait orientation.
Select the Dashboard dropdown menu to switch between available tiles, or rotate your device to landscape orientation to view the web-style Dashboard layout.
Can I initiate a Custody Exchange from the mobile app?
Yes. The user currently in possession of a Med Kit can initiate a Custody Exchange directly from Med Kits.
Custody Exchange can also be initiated from the Medications Dashboard when an appropriate Custody Exchange count schedule is configured.
Can I perform a Custody Exchange Override from mobile?
Yes. Authorized users can initiate a Custody Exchange Override directly from Med Kits in the First Due mobile app.
Why don't I see a Custody Exchange option on the Dashboard?
Dashboard-initiated Custody Exchange requires an appropriate Custody Exchange count schedule to be configured.
Verify that the applicable schedule is configured and that you are the user currently in possession of the Med Kit.
Where can I initiate a Custody Exchange Override?
Custody Exchange Override workflows can be initiated from the Med Kits page by authorized users.
Can I perform Medication Counts and other medication events from mobile?
Yes. Supported Med Kit workflows on mobile include Counts, Usages, Transfers, Receives, and Removes.
Why does Med Kits look different when I rotate my device?
The Med Kits interface adapts based on device orientation and available screen size.
Landscape orientation remains consistent with the web interface.
In portrait orientation, navigation and controls are consolidated to maximize available screen space.
Why can't I see the Medications navigation menu in portrait orientation?
The navigation menu may collapse into a menu button to provide additional screen space.
Select the menu button to display the available navigation options.
Where are the medication event buttons in portrait orientation?
Medication events are consolidated under the Actions button on the Med Kits page.
Select Actions to display the supported medication events and applicable custody workflows available to the user.
Why don't I see all of the Med Kit information in portrait orientation?
Med Kit details are collapsed to maximize available screen space.
Select Show Details to display information such as Last Count, Seal Number, Custody, Placement, and other available Med Kit details.
Why can't I select an individual Medication Form from the Med Kit medication card?
In portrait orientation, users select the medication rather than an individual Medication Form, expiration date, or lot number from the medication card.
The appropriate Medication Form and inventory information are selected during the medication event workflow.
Can I access Med Supply from the mobile app?
Yes. Med Supply is available through the First Due mobile app.
In landscape orientation, Med Supply looks and functions the same as the web application.
In portrait orientation, Med Supply displays individual Medication Forms as cards showing their current quantities on hand.
How do I view expiration dates and lot numbers in Med Supply on mobile?
When using Med Supply in portrait orientation, select the desired medication card.
The available inventory details include applicable expiration dates, lot numbers, serial numbers, and quantities.
Can I access the Med Log from mobile?
Yes. The Med Log is available through the First Due mobile app.
Users with the appropriate permissions can review medication events, access event details, download PDF reports, and reverse applicable medication events.
Does the Med Log change when I rotate my device?
No substantial changes occur when switching between portrait and landscape orientations.
The Med Log retains the same functionality, list views, filters, and page behavior available through the web application.
Can I download Med Log PDF reports from the mobile app?
Yes. Users can download available PDF medication report logs directly from the Med Log in the First Due mobile app.
Can I reverse a medication event from the mobile app?
Yes. Authorized users can reverse applicable medication events directly from the Med Log in the First Due mobile app.
Why can't I reverse a medication event?
The event may not be eligible for reversal, or your user role may not have the required permissions.
Verify that the selected medication event supports reversal and that your assigned role allows the action.
Can administrators configure Med Kits from mobile?
No. Med Kit configuration and Medications Setup continue to require the web application and appropriate permissions.